SAFE-T Claim Denial
We have a recent FBM Christmas-time order that buyer returned a completely damaged product. Amazon issued a full refund including outgoing shipping before the order is returned to our warehouse. We had to file a SAFE-T claim, but after some back-and-forth, our claim is still rejected. SAFE-T team wrote "The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program." But according to https://sellercentral.amazon.com/help/hub/reference/202175000, "As per Amazon’s returns policy, if the product is damaged by the buyer, you will be reimbursed up to 50% of the order sales price of the product." Is there a channel we can escalate this SAFE-T claim for further review? Happy to provide more pictures of the damaged item and picture showing the original condition of the product for further review.
SAFE-T Claim Denial
We have a recent FBM Christmas-time order that buyer returned a completely damaged product. Amazon issued a full refund including outgoing shipping before the order is returned to our warehouse. We had to file a SAFE-T claim, but after some back-and-forth, our claim is still rejected. SAFE-T team wrote "The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program." But according to https://sellercentral.amazon.com/help/hub/reference/202175000, "As per Amazon’s returns policy, if the product is damaged by the buyer, you will be reimbursed up to 50% of the order sales price of the product." Is there a channel we can escalate this SAFE-T claim for further review? Happy to provide more pictures of the damaged item and picture showing the original condition of the product for further review.
4 replies
Seller_Sram36TnVt73c
Have you exhausted all appeals on this claim because that's the game they play where they keep rejecting to see how many times you'll come back. A penny here a dime here all designed to make you give up in frustration because they've created A thieving platform.
KJ_Amazon
@Seller_R7oQKhyziqhcQ I am following up on your questions about a recent SAFE-T Claim.
Have you filed an appeal for that Claim decision? If you have, and you would still like additional support in escalating that appeal, please provide a Case or Order ID.
KJ_Amazon
