what does sea mean?
what does this mean?
If the SEA is missed because of the carrier, we request you to kindly escalate this issue to your carrier via email asking with below full details & share us the carrier response as a screenshot attachment.
a) Date and time
b) No.of Units missed
c) Reason for the miss
d) Precautions taken
what does sea mean?
what does this mean?
If the SEA is missed because of the carrier, we request you to kindly escalate this issue to your carrier via email asking with below full details & share us the carrier response as a screenshot attachment.
a) Date and time
b) No.of Units missed
c) Reason for the miss
d) Precautions taken
3 replies
Seller_ginKiclb01hvT
Hi,
Its Amazons way of asking you to get an email from the couriers responsible for the defects stating that in such a period xx units missed being scanned, the reason they weren't scanned, and steps you/they have taken to ensure it won't happen again.
Email your account manager for the courier responsible and copy their response onto Amazon.
If the defects are down to an error on your part and not the couriers then you would need to explain in detail what happened and provide an action plan that prevents the issue again.
Hope this helps.
