Restricted Product Department are not properly addressing appeals
We have a listing tagged with an EPA restriction for pesticide devices. We already provided the EPA certificate and Establishment number; however, the RP team is not doing anything to resolve the issue and keeps asking for the same documentation and forwarding our case to an unrelated department, which is frustrating.
@Sarah_AmznCan you help us escalate this matter? The other variant of the listing has been reinstated See Case ID 17523960061; however, this one is still being mishandled by the restricted product team. See case ID 17523705991.
Restricted Product Department are not properly addressing appeals
We have a listing tagged with an EPA restriction for pesticide devices. We already provided the EPA certificate and Establishment number; however, the RP team is not doing anything to resolve the issue and keeps asking for the same documentation and forwarding our case to an unrelated department, which is frustrating.
@Sarah_AmznCan you help us escalate this matter? The other variant of the listing has been reinstated See Case ID 17523960061; however, this one is still being mishandled by the restricted product team. See case ID 17523705991.
1 reply
Sarah_Amzn
Hello @Seller_4t97wUDr6LUAr
thank you for posting on Forums!
This is Sarah with Amazon.
I notice that your Case ID 17523705991 is associated with your Amazon US account. As this is posted in the UK Forums, we are unable to provide direct assistance. To ensure you receive the most appropriate support, please continue working with the US team through your existing Case ID 17523705991 or post any additional queries in the US Forums.
Best regards,
Sarah.
