A-Z issued before return label sent on a weekend
@Ricardo_Amazon
@Lucre_Amzn
Order ID:701-8959710-0863401
Customer received brown paper towel instead of white by mistake, we asked the customer if he would like to keep for discount or return on friday, the customer answered on monday at 1 am that he would like to return and wanted a return label , on monday when we opened for business, the claim has been granted A-Z?
how is this fair
please allow us to issue a return label through the Amazon Return center!
A-Z issued before return label sent on a weekend
@Ricardo_Amazon
@Lucre_Amzn
Order ID:701-8959710-0863401
Customer received brown paper towel instead of white by mistake, we asked the customer if he would like to keep for discount or return on friday, the customer answered on monday at 1 am that he would like to return and wanted a return label , on monday when we opened for business, the claim has been granted A-Z?
how is this fair
please allow us to issue a return label through the Amazon Return center!
5 replies
Lucre_Amzn
Hello @Seller_R9WesGvPFxipV
Thank you for reaching in Amazon forums, I'm happy to assist.
I'm sorry you're going through this right now, I definitely see your confusion. The A to Z claim that was granted is based on the return that the buyer requested on August 16th but wasn't approved between 48 hours.
I understand you discussed returning the product via buyer seller messaging, however the buyer said they were waiting for a return on August 16th but received the return label until August 20th. For this reason, the claim is valid and cannot be escalated internally.
In the future, please follow up on the returns via "Manage Returns" in the Seller Central menu so you can manually approve returns and prevent this from happening.
Regards,
Lucre_Amazon
