Amazon system mistakenly flagged my product as a "weighted sleep sack"
Hi everyone,
’m reaching out because I recently encountered an issue with my product listing on Amazon. I sell a sleep sack made from bamboo rayon with a 1.0 TOG rating, designed for children aged 0-36 months. However, my listing was flagged by Amazon’s AI system as a “weighted sleep sack,” which it is not. This resulted in my product being blocked, even though it does not include any added weight, beads, or features that classify it as a weighted item.
Has anyone else experienced this issue? If so, what steps did you take to resolve it?
Amazon system mistakenly flagged my product as a "weighted sleep sack"
Hi everyone,
’m reaching out because I recently encountered an issue with my product listing on Amazon. I sell a sleep sack made from bamboo rayon with a 1.0 TOG rating, designed for children aged 0-36 months. However, my listing was flagged by Amazon’s AI system as a “weighted sleep sack,” which it is not. This resulted in my product being blocked, even though it does not include any added weight, beads, or features that classify it as a weighted item.
Has anyone else experienced this issue? If so, what steps did you take to resolve it?
3 replies
Emet_Amazon
Hello @Seller_iLcS73HRI31D0,
Thank you for posting your concerns with your listing being removed.
We in this space have very limited visibility into your account, can you provide your ASIN or related case ID related to your situation? This will help be look into your situation a bit further and provide guidance or ensure the appropriate teams are involved.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_iLcS73HRI31D0,
Thank you for following up.
As previously stated, I can only offer guidance on the situations you present in this space. I would again ask that you post your performance notification, the ASIN, and any related case ID's so I can look further into the situation. Unfortunately no one in this space will have access to your account information, we use the provided information here to offer guidance and next steps.
Once you provide more information for us to look into, we can as mentioned provide guidance, next steps, or ensure the appropriate teams are involved.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
