No Win Situation on Handmade at Amazon
A customer places an order and 6 weeks pass without a word.
Suddenly a 1 star product review is left stating there was a problem with one of the 2 things ordered, a 5 star product review was left for the other item.
The customer did not get in touch first to let me or Amazon know.
There is no longer the ability to respond directly to product feedback.
The message I sent to the customer was rejected because they have opted out of unsolicited emails.
So how am I supposed to rectify this for the customer and let future customers know that I have tried to get hold of them to find out what happened and have changed the product in response to the bad review?
Any suggestions? @Sarah_Amzn @Julia_Amazon@Winston_Amazon
No Win Situation on Handmade at Amazon
A customer places an order and 6 weeks pass without a word.
Suddenly a 1 star product review is left stating there was a problem with one of the 2 things ordered, a 5 star product review was left for the other item.
The customer did not get in touch first to let me or Amazon know.
There is no longer the ability to respond directly to product feedback.
The message I sent to the customer was rejected because they have opted out of unsolicited emails.
So how am I supposed to rectify this for the customer and let future customers know that I have tried to get hold of them to find out what happened and have changed the product in response to the bad review?
Any suggestions? @Sarah_Amzn @Julia_Amazon@Winston_Amazon
6 replies
Seller_EpXPhVLnbs8X3
Anyone? Is there nothing I can do here?
Seller_ZJhFeE3tNKzfh
You can't. Customers do not need to get in touch first before leaving a product review.
Provided the review meets amazons community guidelines - there is nothing wrong with it.
Seller_ZJhFeE3tNKzfh
Sadly, given you've found they've opted out of emails you've reached a dead end on this one.
