Virtual Identity Verification
Hi,
I received an email from Amazon asking me to complete virtual identity verification and gave me a link.
I submitted the documents and after I click on the Join Video Call on the Video Call Verification page, it keeps giving me this error saying "Internal Error - We're sorry but we encountered an error while processing your request,"
I tried different browsers Chrome, Firefox, Microsoft Edge and nothing worked. Also tried signing in and out of Seller Central but no luck at all.
How do I get to this video verification call? Your help is appreciated!
Virtual Identity Verification
Hi,
I received an email from Amazon asking me to complete virtual identity verification and gave me a link.
I submitted the documents and after I click on the Join Video Call on the Video Call Verification page, it keeps giving me this error saying "Internal Error - We're sorry but we encountered an error while processing your request,"
I tried different browsers Chrome, Firefox, Microsoft Edge and nothing worked. Also tried signing in and out of Seller Central but no luck at all.
How do I get to this video verification call? Your help is appreciated!
5 replies
Seller_LImVvUWeyiCfQ
Open a case with Seller Support. If you don't get a satisfactory resolution from that, post the Case ID here and tag a Community Manager or two for assistance.
Seller_zsT31XbLvprCb
Im experiencing the same issue !!! Have tried from multiple devices and nothing !
Seller_zsT31XbLvprCb
Any update with this? This is so frustrating trying to complete this video identification interview , but leads a broken link!!!!! Trying to get my main account back reactivated however no way of completing this video identification interview due to message "Internal Error We're sorry but we encountered an error while processing your request" and no possible way contacting amazon about this. I contacted the email on the notification but only a bot answers with the same link that redirects to the same message. Who can help with this? Please this is so frustrating to deal with.
Atlas_Amazon
Hello @Seller_QfEXOgJNlXpXs
I submitted the documents and after I click on the Join Video Call on the Video Call Verification page, it keeps giving me this error saying "Internal Error - We're sorry but we encountered an error while processing your request,"
Thank you for the information provided regarding the issues you have experienced with the verification link. I understand that you have encountered issues and are looking to acquire more information. Would you be able to provide a screenshot or case ID that includes the a screenshot of the error that you are encountering? Have you received any kind of follow up communication relating to this situation that you could share?
We will require more details concerning the situation so we may understand and provide guidance on your next steps. Please continue to refer to this thread to avoid confusion on this concern.
Best,
Atlas
