Amazon - third party seller / refunds and returns timeframes
We sell grow your own mushroom kits, so by nature there are instructions to this and are often not followed etc
having tried to read amazons policies, where do we stand with people claiming there to be a fault and with timeframes
often what i am finding is customers say it hasnt worked, some months after the fact without reaching out for advise etc
at what period are we able to say, too much time has passed and we are not entitled to offer a replacement / refund?
Amazon - third party seller / refunds and returns timeframes
We sell grow your own mushroom kits, so by nature there are instructions to this and are often not followed etc
having tried to read amazons policies, where do we stand with people claiming there to be a fault and with timeframes
often what i am finding is customers say it hasnt worked, some months after the fact without reaching out for advise etc
at what period are we able to say, too much time has passed and we are not entitled to offer a replacement / refund?
1 reply
Seller_qZO3ZCjoBXEeL
If the product is reported faulty to Amazon then almost always you’ll need to give a return authorisation or refund.
Selling items that require customer intelligence or following of intructions is risky on Amazon.
