Customer is ordering and returning almost everything :((((
A customer made 21 orders from us from 24th February to 10th March. 16 of 21 orders are returned. He orders the same items over and over again and returns them. I contacted Seller Support, but I don't have high hopes. To help you understand the issue I'll write down all the returned items:
- ITEM 1 - 12 returned items
- ITEM 2 - 14 returned items
- ITEM 3 - 6 returned items
- ITEM 4 - 2 returned items
- ITEM 5 - 1 returned items
- ITEM 6 - 2 returned items
- ITEM 7 - 1 returned items
- ITEM 8 - 1 returned items
- ITEM 9 - 3 returned items
- ITEM 10 - 3 returned items
- ITEM 11 - 2 returned items
- ITEM 12 - 3 returned items
- ITEM 13 - 1 returned items
- ITEM 14 - 2 returned items
- ITEM 15 - 1 returned items
- ITEM 16 - 4 returned items
- ITEM 17 - 2 returned items
- ITEM 18 - 1 returned items
- ITEM 19 - 4 returned items
- ITEM 20 - 4 returned items
- ITEM 21 - 1 returned items
It's possible the items the customer ordered once may not be of his/her taste and I understand that, but it's really suspicious to order the same thing in 10 orders and return it every single time...
We're very frustrated and afraid we might lose the ability to sell on Amazon because of the returns. 21 listings are of Very poor quality in the Voice of the customer.
Had this ever happened to you? What should I do in this case? ;(
28 replies
Jona_Amazon
Hi @Seller_2IlCUQwA9vrF9,
I'm Jona from Amazon.
The number of returned items also equals the number of ordered items, if I understand you correctly?
Have you reported the issue via the Report Abuse function?
As you said you contacted Seller Support, could you please share the CaseID with me? Would like to check your case in more detail.
Best,
Jona
Seller_8OyGUqwKdXfCN
Did buyer mentioned a return reson? You can see it in voice of the customer and FBA customer returns report.
Seller_qb81AQa91MLIo
Write to the customer and ask him what the reason is
Seller_0Cyoe96AJGr3O
There may be a malicious rival vendor involved which selling same, or similar product like yours. I've heard a lot that normally the Chinese make such a move and that they use such strategies to eliminate their competitors. I suggest you do a deep research and try to find if the buyer has any relationship with another seller? Unfortunately, such events are frequently mentioned on YouTube. There you can find more information regarding such big problems.
Seller_lUttZvfFNBt3q
Customers are really abusing. Customers are buying my products, asking for refund and return a different product that I dont even sell!. I sell USB chargers and USB cables and I have received back from customers used socks, Sewing Thread Lines and even chewing gum because customers know that amazon will just refund and not even check.
Seller_u29xgnt08dZZ9
That very much looks like activity from a competitor. The Voice of Customer has a high impact on your ranking. So buying and returning products and thus impacting the VoC rating is an easy way to manipulate the ranking of a competitor.
Being aware of this, I hope Amazon will help sellers to safeguard them against such activities with clear malicious intent. You should be able to receive assistance through the regular support channels and not have to rely on help by the forum moderators.
It would be interesting to see to which extent Amazon support will help you.
Seller_2IlCUQwA9vrF9
It's Day 7 since I opened the case and I still don't have an answer. I'm losing my last bits of hope...
Seller_2IlCUQwA9vrF9
@Jona_Amazon please do something! You're my only hope.
ALL 21 ORDERS THIS CUSTOMER MADE ARE RETURNED AND REFUNDED!
ALL ITEMS HE RETURNED ARE UNFULLFILABLE!
VOC IS ALL IN RED!
99 RETURNED ITEMS!
OVER 1700 EUROS REFUNDED!
No one is answering the cases we've opened!
Reporting abuse is not working!
The customer is not answering!
