Reactivate your account and shows 0 issues to resolve
I'm trying to Reactivate my account but there is no option showing what I need to do. I click the link to "Reactivate your account" and it takes me to my account health page which shows no issues but has another link to "Reactivate your account". I click on it and goes to a page telling me to resolve the issues listed below. However, there are 0 issues showing, and I cant click on anything else to move forward in the process.
Reactivate your account and shows 0 issues to resolve
I'm trying to Reactivate my account but there is no option showing what I need to do. I click the link to "Reactivate your account" and it takes me to my account health page which shows no issues but has another link to "Reactivate your account". I click on it and goes to a page telling me to resolve the issues listed below. However, there are 0 issues showing, and I cant click on anything else to move forward in the process.
9 replies
Seller_kIukTwdhvntAp
"I'm trying to Reactivate my account but there is no option showing what I need to do. "
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…
Seller_3Q5hHItlrALoP
Do you figure out why your account was deactivated? Any performance notification or e-mails?
April_Amazon
Hello @Seller_qHTjqm76n2oPV,
Thank you for taking the time to connect with us via the Forums. I can see how you must be confused and frustrated by your experience.
Thank you for the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
I have reached out internally to try and find out why your account is deactivated currently. Please keep reviewing your Performance Notifications. You should receive some information in the next while. I do not have a time frame for resolution but will notify you when I receive any updates.
Please do review : Seller University
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_tPIK2AaROJtHI
Same exact thing is happening to me. I get put into a doom loop where I can't submit a ticket. I've had to completely shut down my store because of this and never did get told why my account was deactivated so I could fix it. Super dissatisfied with how Amazon treats their partners.
Emet_Amazon
Hello @Seller_qHTjqm76n2oPV,
Thank you for reaching back out on the situation.
Thank you. I checked any policy issues and it still says 0. "Zero product policy violations".
Clicking on "Reactivate your account" takes me to a pages titled "Reactivate your account" but there are no links or buttons there for me to proceed.
I do see that not too long after your post the account was reinstated. I wanted to confirm if there were any other issues you were experiencing? if so, I would ask that you post a screenshot or detailed explanation of the situation so we assist your further.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
