Signed For package 'refused' by customer
I have just been returned a quite expensive book that was sent to the UK customer by Royal Mail 1st Class Signed For - it cost £4.70 (plus packaging) to send the book.
The Royal Mail sticker on the returned book. in the original packaging, has a tick in the box ‘Refused’.
Where do I stand?
Should I just refund the original cost of the book, minus the outbound postage?
As it stands, I am over £5.00 out of pocket. If the customer still wants the book - how do I get the cost of the additional P&P?
Thanks
Simon
Signed For package 'refused' by customer
I have just been returned a quite expensive book that was sent to the UK customer by Royal Mail 1st Class Signed For - it cost £4.70 (plus packaging) to send the book.
The Royal Mail sticker on the returned book. in the original packaging, has a tick in the box ‘Refused’.
Where do I stand?
Should I just refund the original cost of the book, minus the outbound postage?
As it stands, I am over £5.00 out of pocket. If the customer still wants the book - how do I get the cost of the additional P&P?
Thanks
Simon
3 replies
Seller_DROodOAYHftnc
Cannot imagine they would still want it if they have refused delivery ?!
You will need to refund the total price the customer paid for the book including postage they were charged.
I am assuming they paid £2.80 for shipping - Amazon’s default shipping charge for books ? (unless you set your own shipping charge ?) - but you chose to send via signed for due to the value of the book.
If so then you have to take the loss as they did not pay for enhanced shipping.
