A-2-Z Claims Issue with Same Buyer - SESA Shipping
We have received multiple a-2-z cases from the same buyer, Sesa Shipping. It appears that this is some type of 3rd party shipping service.
Each case has customer comments that are missing punctuation the same way: "Customer comments: “didnt arrive"
Each delivery shows as shipped and delivered on time, from both UPS and USPS.
Each case states “Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate"
This means that we provided sufficient information that proves the order was received, which keeps the claim from affecting our ODR, but we are still charged for the product amount.
Shipments from 2024, all filed within days of each other with the name SARPER used as buyer contact:
112-5121586-6108235 shipped using USPS tracking number 9434611206211811984779 - left with an individual (Mike) at this business
112-3729374-6021813 shipped using USPS tracking number 9434611206211836094750 - left with an individual (Mike) at this business
112-8778591-9325858 shipped using UPS tracking number 1Z1786R60393947803 - left with an individual (Mike) at this business
112-3604729-5455448 shipped using USPS tracking number 9434611206211487756847 - left with an individual (Mike) at this business
112-8525277-8330624 shipped using USPS tracking number 9434611206211487756670 - left with an individual (Mike) at this business
112-6611140-4593010 shipped using USPS tracking number 9434611206211463760448 - left with an individual (Mike) at this business
Shipments from 2025 so far, all filed on same day with a new name (Amine) used as buyer contact:
113-5522758-3289011 shipped using USPS tracking number 9434611206211261774616 - Delivered, Garage / Other Door / Other Location at Address
113-0467274-0425029 shipped using USPS tracking number 9434611206211288173706 - Delivered, Garage / Other Door / Other Location at Address
113-5775338-9405861 shipped using USPS tracking number 9434611206212892260301 - Delivered, Garage / Other Door / Other Location at Address
Please look at the discussion link from this seller who expressed that same issue with this same buyer (SESA).
Same A-2-Z issue resolved discussion link
What can I do to get this corrected?
A-2-Z Claims Issue with Same Buyer - SESA Shipping
We have received multiple a-2-z cases from the same buyer, Sesa Shipping. It appears that this is some type of 3rd party shipping service.
Each case has customer comments that are missing punctuation the same way: "Customer comments: “didnt arrive"
Each delivery shows as shipped and delivered on time, from both UPS and USPS.
Each case states “Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate"
This means that we provided sufficient information that proves the order was received, which keeps the claim from affecting our ODR, but we are still charged for the product amount.
Shipments from 2024, all filed within days of each other with the name SARPER used as buyer contact:
112-5121586-6108235 shipped using USPS tracking number 9434611206211811984779 - left with an individual (Mike) at this business
112-3729374-6021813 shipped using USPS tracking number 9434611206211836094750 - left with an individual (Mike) at this business
112-8778591-9325858 shipped using UPS tracking number 1Z1786R60393947803 - left with an individual (Mike) at this business
112-3604729-5455448 shipped using USPS tracking number 9434611206211487756847 - left with an individual (Mike) at this business
112-8525277-8330624 shipped using USPS tracking number 9434611206211487756670 - left with an individual (Mike) at this business
112-6611140-4593010 shipped using USPS tracking number 9434611206211463760448 - left with an individual (Mike) at this business
Shipments from 2025 so far, all filed on same day with a new name (Amine) used as buyer contact:
113-5522758-3289011 shipped using USPS tracking number 9434611206211261774616 - Delivered, Garage / Other Door / Other Location at Address
113-0467274-0425029 shipped using USPS tracking number 9434611206211288173706 - Delivered, Garage / Other Door / Other Location at Address
113-5775338-9405861 shipped using USPS tracking number 9434611206212892260301 - Delivered, Garage / Other Door / Other Location at Address
Please look at the discussion link from this seller who expressed that same issue with this same buyer (SESA).
Same A-2-Z issue resolved discussion link
What can I do to get this corrected?
22 replies
Seller_bmjki1RCT2Ahz
I've created Case ID 17660041471 for this issue
Need help from moderator please
Seller_59enjmHJXkufK
We are getting the same issues with SESA Shipping opening up all cases saying they didnt receive their package. List of the orders below that they have opened. All of our orders with them were shipped by USPS so does not show the deliver to name.
They have us ship to them with 2 different addresses . They file item not received claims under both
16 SPIELMAN RD FAIRFIELD NJ 07004-3410
461 US HIGHWAY 46 FAIRFIELD NJ 07004-3410
Here is a list of all the orders they filed item not received claims. Please update your Amazon Case and show your link to this case, so that they can see this buyers actions are not just with you but with multiple Amazon sellers. I will open an Amazon case now too.
113-6325764-0809052
113-7854739-3037866
111-9925127-6197015
111-2312999-9115458
111-0982648-0093018
111-2955305-6505032
113-4639585-4358665
113-7388525-3377053
111-3293366-0226651
Seller_1tmn9Yj4KptBT
Sesa Shipping just did the same to me. Tracking shows the order was delivered, but they opened a A-Z case commenting "dıdnt arrıve". Saying the item was not delivered and they received a full refund.
Seller_SPqyukjiOB8bx
Just received a A-to-Z claim from this "SESA Shipping" as well. @Joey_Amazon- Since you responded to the older post - can you provide us information on why Amazon is allowing this company to scam us with A-to-Z claims?
112-4488734-5052229 - Received by "Mike" October 2024
@Seller_bmjki1RCT2Ahz- The UPS proof of delivery also shows "left with Mike" for mine as well.
Update - Of course Amazon granted the A-to-Z claim and I'm fighting seller support now with case ID 17687790671 to get my money back. I even provided links to these seller forum posts in the A-to-Z claim and the seller support claim.
Seller_nklDLNa9iRJwb
Just received my third 'item not received' claim from SESA Shipping this morning. Signature confirmation and all.
Seller_bmjki1RCT2Ahz
We've been hit with another one!
Order # 112-5681421-4449050.
Case ID 17819729491
@Joey_Amazon
@Danny_Amazon
@Jameson_Amazon
@Roberto_Amazon
@Quincy_Amazon
Amazon Mods, please help---
Seller_JxFgtyE54haWV
I’m encountering the same issue with this buyer. We’ve submitted “Reported Abuse” requests for all of the transactions. Has anyone received any feedback from Amazon regarding this?
