Amazon requesting lab test results for already approved ASINs
Is anyone else experiencing this? We recently received a notification asking us to provide lab test results for our products.
We already provided compliance documents, including lab test results from an Amazon-approved testing lab (i.e., SGS), and our ASINs were approved.
We have ASINs that we've been selling on Amazon for 2 years, that Amazon all of a sudden is asking for lab test results that were provided to them before they approved the ASIN for sale. It's frustrating, isn't it?
We have ASINs that Amazon approved as recently as 3 to 4 months ago, and they are suddenly asking for lab test results that we provided them.
Moreover, when we tried to upload the lab test results again, we noticed that Amazon no longer allows upload (which used to be the case). The website now only allows you to request new lab test results.
Is Amazon trying to make us re-order new lab tests for 20+ ASINs all of a sudden? This is expensive and damaging to our business. It's a bit confusing, isn't it?
WE tried to appeal, but as usual, the bots didn't read; they just responded with the same canned message.
Any suggestions? @Rose_Amazon @Manny_Amazon
Thanks
Amazon requesting lab test results for already approved ASINs
Is anyone else experiencing this? We recently received a notification asking us to provide lab test results for our products.
We already provided compliance documents, including lab test results from an Amazon-approved testing lab (i.e., SGS), and our ASINs were approved.
We have ASINs that we've been selling on Amazon for 2 years, that Amazon all of a sudden is asking for lab test results that were provided to them before they approved the ASIN for sale. It's frustrating, isn't it?
We have ASINs that Amazon approved as recently as 3 to 4 months ago, and they are suddenly asking for lab test results that we provided them.
Moreover, when we tried to upload the lab test results again, we noticed that Amazon no longer allows upload (which used to be the case). The website now only allows you to request new lab test results.
Is Amazon trying to make us re-order new lab tests for 20+ ASINs all of a sudden? This is expensive and damaging to our business. It's a bit confusing, isn't it?
WE tried to appeal, but as usual, the bots didn't read; they just responded with the same canned message.
Any suggestions? @Rose_Amazon @Manny_Amazon
Thanks
42 replies
Seller_RufTpk1oVTXTh
We have 20 of our ASINs that Amazon is asking for us to provide lab test results.
We've already provided all lab test results for these ASINs to Amazon. And Amazon reviewed and approved the ASIN for sale on the U.S store.
All of a sudden, we're being asked to provide lab results again. This is confusing.
Here are the Case IDs in question:
16559662311
16552771121
16552766211
16552769321
16552887771
16552891011
16552763371
16552782751
16552618131
16552693911
16552642631
16552814401
16552870291
16552601971
16552739891
16552702321
16552810981
16552600751
16552752231
16564313811
In each of the above case ID we've referenced the case ID where Amazon approved the ASIN based on compliance documents we submitted.
All tests were performed by SGS (an Amazon approved lab) and has security verification qr code.
@CR_Amazon@Manny_Amazon@Dougal_Amazon@Stevie_Amazon@Troy_Amazon@Roxy_Amazon@Danny_Amazon@Cade_Amazon@Ricardo_Amazon@Roberto_Amazon@Charly_Amazon@Atlas_Amazon@Josh_Amazon pls assist. Amazon's automated responses to the above mentioned cases is not address the fact that these are compliant ASIN valid lab test results that were provided to Amazon.
Seller_ddDc8QhlHzw3F
I'm facing similar issues. My five best-selling products were approved by Amazon, and I submitted the lab test results, including the required mercury test, the last time they requested it. But now, Amazon is suddenly asking for lab documents again.
The issue is that Amazon hasn't specified which documents or lab tests are needed. We’ve tried reaching out directly to the lab, but they have no idea what we’re talking about. Amazon also seems unclear about how this process works. The lab says they haven't received any specific requests and are unaware of this type of requirement. It feels like Amazon’s system is getting worse, implementing processes without proper testing.
Glenn_Amazon
Hi there @Seller_RufTpk1oVTXTh,
In some instances compliance expectations on Amazon may change. While your products may have been approved in the past, Amazon may require new documentation to ensure it is aligned with the current compliance expectations. For Skin Lightening Products, Amazon requires the documents be provided by one of the approved testing, inspection, and certification organizations. The expected documents and tests can be found on the Skin-lightening products help page.
I can understand your frustration that you cannot provide the documents yourself, however at this time Amazons compliance practices regularly change to ensure the safety of Amazon buyers. Thank you for your understanding.
-Glenn
Seller_9vBxY6bRB8Pgi
I'm facing similar issues. With products that are not even related to skin lightening, they flagged it as a skin lightening product and are forcing us to submit amazon-approved testing lab results in the peak of our sales. They rejected all my other lab reports.
