Two step verification - OTP sent to old phone number
I have changed my phone number and the phone on file is still my old phone number hence my OTP is going to my old number. I followed the recovery process steps …
Sent my passport file x8 times without any result
Called Support x2 to no avail
Opened up several cases—only to be looped back to the original problem
Extremely frustrating and disappointing! The problem of being locked out of one’s account is major and the front line support team treats it with stultifying ambivalence.
Two step verification - OTP sent to old phone number
I have changed my phone number and the phone on file is still my old phone number hence my OTP is going to my old number. I followed the recovery process steps …
Sent my passport file x8 times without any result
Called Support x2 to no avail
Opened up several cases—only to be looped back to the original problem
Extremely frustrating and disappointing! The problem of being locked out of one’s account is major and the front line support team treats it with stultifying ambivalence.
3 replies
Christine_Amazon
Hello @Seller_t6aHb0r4P3pJ1
This is Christine from Amazon Forums.
I am currently working along with the team in charge to comprehend better the next steps to resolve this OTP issue.
This team will reach you via email through a support case on your account, I will be on the lookout when they create it and reach you to continue our investigation. No need to be "periodically" reviewing the request. I will personally let you know when we are moving forward with the escalation.
Hope you have a great day!
Christine.
Christine_Amazon
Hello @Seller_t6aHb0r4P3pJ1
Christine here.
I wanted to let you know that the team in charge is working on your issue in the case ID 15217790481.
Hope you have a great week!
Christine.
