Lost Access to Authenticator App for Two-Step Verification
Hello @Steve_Amazon@CR_Amazon
I am having an issue with the two-step verification account recovery. I can no longer access the phone that has the authenticator app used to set up two-step verification. I do not see any other option listed even though I still have my phone number, my email address the same. I have gone through the recovery process and have submitted the government ID. Amazon has yet to respond to me. I have been trying this for MONTHS now, I have created request logs for the following IDs: 14873243781, 14873295031, 14794943281, 14739380881, and 14597207781, but unfortunately, the issues associated with these IDs have not been resolved yet. Any help would be greatly appreciated, thank you!
Lost Access to Authenticator App for Two-Step Verification
Hello @Steve_Amazon@CR_Amazon
I am having an issue with the two-step verification account recovery. I can no longer access the phone that has the authenticator app used to set up two-step verification. I do not see any other option listed even though I still have my phone number, my email address the same. I have gone through the recovery process and have submitted the government ID. Amazon has yet to respond to me. I have been trying this for MONTHS now, I have created request logs for the following IDs: 14873243781, 14873295031, 14794943281, 14739380881, and 14597207781, but unfortunately, the issues associated with these IDs have not been resolved yet. Any help would be greatly appreciated, thank you!
4 replies
CR_Amazon
Hello there @Seller_rKHnxg4TwhMoQ
My name is CR and want to see if we can get you some additional information here.
Appreciate you sharing the case #'s that you have opened with Seller Support. Please allow me some time to review them and the issue a little further so I can read through any provided correspondence and see what other paths we may have available here.
I will report back here when I have an update to share.
CR_Amazon
CR_Amazon
@Seller_rKHnxg4TwhMoQ
Thank you again for providing me with the above case #'s. I had a chance to take a look into them and see that one of them is still open and ongoing, but it seems they may not be clearly understanding the situation.
The others I see have all been transferred but without any further correspondence back to you.
I am going to reach out to the appropriate team to see if we can get some additional eyes on this to see if we can get you some answers.
I am going to go ahead and submit this off now and will report back here just as soon as I have an update to share.
Thank you for your continued patience.
CR_Amazon
Seller_voFhJQ9czpPDT
Hello, same situation here, we opened 7 cases and same result with you. Have you got the response?
CR_Amazon
@Seller_rKHnxg4TwhMoQ
Hello again. I wanted to reconnect with you here and let you know that I was able to successfully get this escalated to the appropriate team for additional support here.
This has created new case #14899040221 which you can find now within your case log.
Please visit the above case # as this will be where all further correspondence related to your issue will take place.
I was happy to have been of assistance here and hope you have a terrific remainder of the week ahead.
CR_Amazon
