amazon tracking the order problem
for every order I ship and provide the number. amazon is sending messages to the buyer that their order has been lost ( even though its delivered and I always have proof of delivery )
so everyday buyers are trying to get benefits of that and they open a to Z claims and I have to appeal .
plus last week I had 15 buyers opened A TO Z which lead to my account been deactivated until I sent all the proof of deliveries.
anyone here in portugal and ship with GLS for FBM can help me how to connect amazon to GLS ? so amazon can track the orders please .
thank you
amazon tracking the order problem
for every order I ship and provide the number. amazon is sending messages to the buyer that their order has been lost ( even though its delivered and I always have proof of delivery )
so everyday buyers are trying to get benefits of that and they open a to Z claims and I have to appeal .
plus last week I had 15 buyers opened A TO Z which lead to my account been deactivated until I sent all the proof of deliveries.
anyone here in portugal and ship with GLS for FBM can help me how to connect amazon to GLS ? so amazon can track the orders please .
thank you
1 reply
Jona_Amazon
Hi @Seller_KMzPzxoNaNm7y,
thanks for sharing your issue in the Spanish seller forums!
Thank you for bringing up your issue in the Spanish seller forums!
Are you experiencing this problem only with GLS shipments in Portugal? Could you provide more details on the specific delivery service you are using?
It would be important to inform the seller support about this issue as well. Have you already reached out to them regarding this problem?
Best regards,
Jona
