Invoice Rejected for One of Two Identical Items from Same Supplier - Need Help!
Hi everyone,
I need some advice. I listed two items of the same brand on Amazon, both bought from the same supplier. I received an IP complaint for both items, so I submitted the invoice which clearly shows both items and the supplier details.
Amazon removed the IP violation for one of the items, but for the other item, they stated that the supplier is not verifiable. This makes no sense to me since both items are from the same brand and supplier, and they accepted the invoice for one but not the other.
To make things worse, every time I try to resubmit the invoice for the second item, it gets rejected within 3 seconds, without any proper review or consideration. Has anyone experienced this before? Any suggestions on what I can do?
Thanks in advance!
Invoice Rejected for One of Two Identical Items from Same Supplier - Need Help!
Hi everyone,
I need some advice. I listed two items of the same brand on Amazon, both bought from the same supplier. I received an IP complaint for both items, so I submitted the invoice which clearly shows both items and the supplier details.
Amazon removed the IP violation for one of the items, but for the other item, they stated that the supplier is not verifiable. This makes no sense to me since both items are from the same brand and supplier, and they accepted the invoice for one but not the other.
To make things worse, every time I try to resubmit the invoice for the second item, it gets rejected within 3 seconds, without any proper review or consideration. Has anyone experienced this before? Any suggestions on what I can do?
Thanks in advance!
4 replies
Nikki_Amazon
Greetings @Seller_citSGtpJmA0A0,
I apologize for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can and also thank you so much for utilizing the seller forums to obtain help with intellectual property violation in two different items, same brand and supplier not treated the same way when appealing for a listing reinstatement.
I listed two items of the same brand on Amazon, both bought from the same supplier. I received an IP complaint for both items, so I submitted the invoice which clearly shows both items and the supplier details.
Amazon removed the IP violation for one of the items, but for the other item, they stated that the supplier is not verifiable.
In this case, I recommend that you contact the account health support team using the "Call Me Now" button located on your account health dashboard. Explain your unique situation so they can verify the issue and assist you further in reinstating your listing, as Amazon previously accepted your supplier's invoice.
For relevant information about Amazon’s intellectual property policy please visit the page Intellectual Property Policy for Sellers.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
