Quick Tip: Partial Order Cancellation
Hello sellers!
Has a buyer contacted you to request for part of their order to be cancelled?
When you confirm shipment for even one item in an order, we charge the buyer for the entire order.
If the entire order is not confirmed, you will see the "Shipment is late" status in Manage Orders, along with a warning message on your seller account home page. This will happen even if you have refunded the remaining items in the order.
To avoid this message, you need to confirm the entire order and refund the buyer for the item/s that are not being shipped.
To learn more about managing orders, watch this Seller University video.
Quick Tip: Partial Order Cancellation
Hello sellers!
Has a buyer contacted you to request for part of their order to be cancelled?
When you confirm shipment for even one item in an order, we charge the buyer for the entire order.
If the entire order is not confirmed, you will see the "Shipment is late" status in Manage Orders, along with a warning message on your seller account home page. This will happen even if you have refunded the remaining items in the order.
To avoid this message, you need to confirm the entire order and refund the buyer for the item/s that are not being shipped.
To learn more about managing orders, watch this Seller University video.
3 replies
Seller_hOZNPw7G8FIjl
Whilst I understand the process, I think it is a bit rich, seeing as Amazon take fees on the whole order and then keep some of the fees for the refunded part.
Who's the winner here, Amazon :(
Seller_Nprc5XWvdLYk9
We are surely "better off" accepting the customer cancellation request and ask them to reorder the parts of the order they do want.
As Alison01 says otherwise we are liable for the service charge for the refund elements
Seller_ZQyopdiwkUHOZ
Uhm, how about no?
I'll do this if and when Amazon refund us the fees for the refunded items, and not a moment before. This advise is arguably fraud on the part of Amazon.
