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Seller_o7oGgNrU2nHDa

Account deactivated - going around in circles

I used to sell on Amazon UK my own made products quite successfully back in 2018-19.

I then moved abroad for 5 years, and now I’m back wanting to restart.

My account was deactivated - submitted my new passport details. Approved.

Submitted 2 different bank accounts - verification fails - various errors like not recent enough (it was from last month) - support redirects me to re verify or submit an appeal because my account is deactivated.

So I’ve tried asking for an explanation, and the support (bot) just closes the ticket.

Is there a UK phone number I can ring to talk to a person and/or escalate this issue ?

34 views
7 replies
Account Setup
Tags:Bank account, Seller Central, Verification
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Seller_o7oGgNrU2nHDa

Account deactivated - going around in circles

I used to sell on Amazon UK my own made products quite successfully back in 2018-19.

I then moved abroad for 5 years, and now I’m back wanting to restart.

My account was deactivated - submitted my new passport details. Approved.

Submitted 2 different bank accounts - verification fails - various errors like not recent enough (it was from last month) - support redirects me to re verify or submit an appeal because my account is deactivated.

So I’ve tried asking for an explanation, and the support (bot) just closes the ticket.

Is there a UK phone number I can ring to talk to a person and/or escalate this issue ?

Account Setup
Tags:Bank account, Seller Central, Verification
00
34 views
7 replies
Reply
7 replies
user profile
Seller_o7oGgNrU2nHDa
In reply to: Seller_o7oGgNrU2nHDa’s post

@Julia_Amzn @Winston_Amazon @Sarah_Amzn @Ezra_Amazon can you help please ?

00
user profile
Abella_AMZ
In reply to: Seller_o7oGgNrU2nHDa’s post

Hello @Seller_o7oGgNrU2nHDa,

This is Abella from Amazon to assist you.

We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.

From the post above, I understand that you have concerns related to "account reactivation.

To better understand the issue, could you please provide the first and last performance notifications you received from the team? This will allow us to review them and offer more detailed insights.

If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.

Regards,

Abella.

00
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Seller_o7oGgNrU2nHDa

Account deactivated - going around in circles

I used to sell on Amazon UK my own made products quite successfully back in 2018-19.

I then moved abroad for 5 years, and now I’m back wanting to restart.

My account was deactivated - submitted my new passport details. Approved.

Submitted 2 different bank accounts - verification fails - various errors like not recent enough (it was from last month) - support redirects me to re verify or submit an appeal because my account is deactivated.

So I’ve tried asking for an explanation, and the support (bot) just closes the ticket.

Is there a UK phone number I can ring to talk to a person and/or escalate this issue ?

34 views
7 replies
Account Setup
Tags:Bank account, Seller Central, Verification
00
Reply
user profile
Seller_o7oGgNrU2nHDa

Account deactivated - going around in circles

I used to sell on Amazon UK my own made products quite successfully back in 2018-19.

I then moved abroad for 5 years, and now I’m back wanting to restart.

My account was deactivated - submitted my new passport details. Approved.

Submitted 2 different bank accounts - verification fails - various errors like not recent enough (it was from last month) - support redirects me to re verify or submit an appeal because my account is deactivated.

So I’ve tried asking for an explanation, and the support (bot) just closes the ticket.

Is there a UK phone number I can ring to talk to a person and/or escalate this issue ?

Account Setup
Tags:Bank account, Seller Central, Verification
00
34 views
7 replies
Reply
user profile

Account deactivated - going around in circles

by Seller_o7oGgNrU2nHDa

I used to sell on Amazon UK my own made products quite successfully back in 2018-19.

I then moved abroad for 5 years, and now I’m back wanting to restart.

My account was deactivated - submitted my new passport details. Approved.

Submitted 2 different bank accounts - verification fails - various errors like not recent enough (it was from last month) - support redirects me to re verify or submit an appeal because my account is deactivated.

So I’ve tried asking for an explanation, and the support (bot) just closes the ticket.

Is there a UK phone number I can ring to talk to a person and/or escalate this issue ?

Account Setup
Tags:Bank account, Seller Central, Verification
00
34 views
7 replies
Reply
7 replies
7 replies
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Seller_o7oGgNrU2nHDa
In reply to: Seller_o7oGgNrU2nHDa’s post

@Julia_Amzn @Winston_Amazon @Sarah_Amzn @Ezra_Amazon can you help please ?

00
user profile
Abella_AMZ
In reply to: Seller_o7oGgNrU2nHDa’s post

Hello @Seller_o7oGgNrU2nHDa,

This is Abella from Amazon to assist you.

We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.

From the post above, I understand that you have concerns related to "account reactivation.

To better understand the issue, could you please provide the first and last performance notifications you received from the team? This will allow us to review them and offer more detailed insights.

If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.

Regards,

Abella.

00
Follow this discussion to be notified of new activity
user profile
Seller_o7oGgNrU2nHDa
In reply to: Seller_o7oGgNrU2nHDa’s post

@Julia_Amzn @Winston_Amazon @Sarah_Amzn @Ezra_Amazon can you help please ?

00
user profile
Seller_o7oGgNrU2nHDa
In reply to: Seller_o7oGgNrU2nHDa’s post

@Julia_Amzn @Winston_Amazon @Sarah_Amzn @Ezra_Amazon can you help please ?

00
Reply
user profile
Abella_AMZ
In reply to: Seller_o7oGgNrU2nHDa’s post

Hello @Seller_o7oGgNrU2nHDa,

This is Abella from Amazon to assist you.

We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.

From the post above, I understand that you have concerns related to "account reactivation.

To better understand the issue, could you please provide the first and last performance notifications you received from the team? This will allow us to review them and offer more detailed insights.

If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.

Regards,

Abella.

00
user profile
Abella_AMZ
In reply to: Seller_o7oGgNrU2nHDa’s post

Hello @Seller_o7oGgNrU2nHDa,

This is Abella from Amazon to assist you.

We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.

From the post above, I understand that you have concerns related to "account reactivation.

To better understand the issue, could you please provide the first and last performance notifications you received from the team? This will allow us to review them and offer more detailed insights.

If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.

Regards,

Abella.

00
Reply
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