We recently supplied a business customer who was highlighted as a potential problem (suggest using signed for delivery warning) with an order for approx £500. Being wary, we used a signed for delivery service and the customer received their order.

5 weeks later on the 9th June, we received an e-mail advising us that this transaction had been refunded. There was no return request, no A to Z case and no apparent communication from the customer to request this - just seemingly a voluntary refund that had taken £480 from our account!! I contacted seller support and was on the phone for about an hour while it was "investigated" and was told that this is an Amazon error and you will get your money back. Please bear with us.

Fast forward 15 days and still no money back in my account. Still being told by seller support that this is a "known" issue that they are working to resolve. Just wondering how many transactions are affected by this and how much money are sellers like me waiting for even longer than normal.