Request to reactivate your merchant account
Dear Amazon support team!
I hope this message finds you in good health. I am writing to appeal the deactivation of my seller account, which was apparently deactivated in error.
Unfortunately, I have received notification that my seller account has been deactivated and I am unclear as to the reason for this action. I have carefully followed Amazon's policies and guidelines, and I believe this deactivation may have occurred in error.
I kindly request your assistance in verifying my account and providing me with details regarding the specific reasons for its deactivation. In addition, I would like to provide any necessary information or documentation to promptly resolve any issues.
Please consider reinstating my seller account as soon as possible as I utilize the Amazon platform for my business transactions. I assure you of my commitment to comply with all policies and regulations in the future.
Thank you for your attention to this matter. I am available to provide any additional information or clarification as needed.
Joginder Lal
Request to reactivate your merchant account
Dear Amazon support team!
I hope this message finds you in good health. I am writing to appeal the deactivation of my seller account, which was apparently deactivated in error.
Unfortunately, I have received notification that my seller account has been deactivated and I am unclear as to the reason for this action. I have carefully followed Amazon's policies and guidelines, and I believe this deactivation may have occurred in error.
I kindly request your assistance in verifying my account and providing me with details regarding the specific reasons for its deactivation. In addition, I would like to provide any necessary information or documentation to promptly resolve any issues.
Please consider reinstating my seller account as soon as possible as I utilize the Amazon platform for my business transactions. I assure you of my commitment to comply with all policies and regulations in the future.
Thank you for your attention to this matter. I am available to provide any additional information or clarification as needed.
Joginder Lal
3 replies
Seller_kIukTwdhvntAp
First, this is a FORUM and not Amazon so only other sellers are normally here to see questions and cries for help. The occasional MOD does stop by to monitor things and maybe one will see this.
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…
THEN find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Seller_SgMqxs3wAEuSI
Roxy_Amazon
Dear @Seller_t2g0L28T8DgI6,
We appreciate your reaching out to us regarding your account deactivation. We understand this situation is concerning for you, and we acknowledge your commitment to following Amazon's policies and guidelines.
We want to address your concerns directly and provide clarity on this matter. Upon careful review, I contacted the responsible team and we can confirm that the deactivation of your account did not occur in error. Our records indicate that this action was taken because we observed that you have a separate account, PSK Creative, which was previously deactivated for violating one of our policies.
For full details regarding this situation, the first thing I need to know is: Do you recognize this account?
We encourage you to access the performance notification you received on November 19, 2024, titled "Urgent: Your Amazon Selling Account is at Risk of Deactivation." This notification contains comprehensive information about the reasons for the account deactivation.
To submit an appeal, please follow the path below:
- Go to the menu
- Click on "Performance"
- Click on "Account Health"
- Navigate to "Critical Policy Violations"
- Click on "Appeal"
We understand the importance of your Amazon seller account for your business transactions, and we appreciate your expressed commitment to comply with all policies and regulations moving forward. Please let me know everything you know about the store PSK Creative so I can provide you with the best guidance to reactivate both accounts.
Visit the page Address a Multiple Account Policy violation and Selling policies and seller code of conduct for more information.
Thank you for utilizing the Sellers Forum. Our community and I are here to provide further clarification if needed. We value your participation in the Amazon marketplace and hope this information helps you navigate the next steps in addressing your account status.
Best,
-Roxy
