We have used the same card on our account with no problem up until 48 hours ago.

We received an invalid charge method and 'support' stated that it was my bank not authorising the card due to a mismatch on the biling postcode and address.

Upon calling my bank they confirm there is no mismatch and that the details are EXACTLY correct and they have not blocked any transactions or have any issue wth the card. They also confirmed Amazon were continuing to take transactions from the card, despite our company being blocked from the account.

Support is awful. They ignore this feedback and send the same cut and paste text back to me in response. As a business owner I am totally stuck with no options, no support and no resolution and Amazon continues to charge my account.

Surely Amazon should not be allowing transactions via a card the insist is invalid? and blocking the car downer from managing these transactions? Where is the legality in that?

can anyone advise on what to do as I am getting no resolution from Amazon, the bank are happy with the card detials and customers are placing orders that we cannot manage.

Thank you.