Linking to third party instruction guides (via QR code)
Hi,
we are planning to launch a bunch of replacement parts for various appliances (think frdiges, coffee machines etc.)
Are we allowed to include a QR code on the product packaging that directs the customer to the manufacturers' (e.g. Samsung, Keurig etc.) online instruction manuals?
We understand that the code of conduct prohibits us from diverting customers to other websites during the sales process, but our case would be differnt in our view.
Does anyone have experience with this topic?
Linking to third party instruction guides (via QR code)
Hi,
we are planning to launch a bunch of replacement parts for various appliances (think frdiges, coffee machines etc.)
Are we allowed to include a QR code on the product packaging that directs the customer to the manufacturers' (e.g. Samsung, Keurig etc.) online instruction manuals?
We understand that the code of conduct prohibits us from diverting customers to other websites during the sales process, but our case would be differnt in our view.
Does anyone have experience with this topic?
5 replies
Seller_OvL8C4BJWiuS9
Do you also understand that selling branded product will most likely get your account deactivated? Do you have authorization from those brands to sell products with their name associated with it?
Jim_Amazon
Hi there @Seller_FnjHhnLSRPWT5
In what way were you thinking of presenting the QR code to customers? As @Seller_OvL8C4BJWiuS9 mentioned, things can get a bit tricky when it comes to inserts so I did want to attach our Product Insert Compliance video for guidelines around this.
-Jim
