Account unfairly Deactivated!
Amazon wanted to do a verification check, so they requested a verification document. The only document I could have is the UTR confirmation letter.
I called HMRC on the 2nd of July and requested a new document. They said it'll be 5-10 days. However, I still didn't receive it, so I kept calling them at least 5 times and all said it'll be with me on the 23rd of July. I waited and waited, and waited.
Once it was the 23rd, I called them again, they said it would be another week. I was furious. I asked them why and they said it was because of the global IT outage or simple printing issues. I just told them to order a new one because I couldn't trust HMRC with dates. However, a day later my account was deactivated. By the way, my listing was on hold the entire time so it was search-suppressed, so no sales this whole time (including both Prime Days!)
I just got the HMRC letter yesterday, and I sent them the letter. But they said I'm 'too late' now and, in other words, been permanently banned! They're threatening to get rid of my product, and I'll never be able to sell on here again. This means my life savings of years will go to waste. I never got paid by Amazon so never saw success, and just before things started to get better, they deactivated my account.
Is there anyone who faced issues like this?
I only have one PL product, overstocked, only getting a couple of sales a week. @Amazon please help. HMRC's printing issues were not in my control!
Account unfairly Deactivated!
Amazon wanted to do a verification check, so they requested a verification document. The only document I could have is the UTR confirmation letter.
I called HMRC on the 2nd of July and requested a new document. They said it'll be 5-10 days. However, I still didn't receive it, so I kept calling them at least 5 times and all said it'll be with me on the 23rd of July. I waited and waited, and waited.
Once it was the 23rd, I called them again, they said it would be another week. I was furious. I asked them why and they said it was because of the global IT outage or simple printing issues. I just told them to order a new one because I couldn't trust HMRC with dates. However, a day later my account was deactivated. By the way, my listing was on hold the entire time so it was search-suppressed, so no sales this whole time (including both Prime Days!)
I just got the HMRC letter yesterday, and I sent them the letter. But they said I'm 'too late' now and, in other words, been permanently banned! They're threatening to get rid of my product, and I'll never be able to sell on here again. This means my life savings of years will go to waste. I never got paid by Amazon so never saw success, and just before things started to get better, they deactivated my account.
Is there anyone who faced issues like this?
I only have one PL product, overstocked, only getting a couple of sales a week. @Amazon please help. HMRC's printing issues were not in my control!
28 replies
Seller_PPflXhMgQFr7K
Hi @Julia_Amzn please could you have a look please,
Thanks!
Seller_QFivb25YBNqBc
We have all been there one time {way} or the other. When did Amazon requested this document for your account verification?
You may have reacted very late to their request. I hope somebody with more experience will take it on.
Seller_PPflXhMgQFr7K
@Abella_AMZ @Ash_AMZ @Ezra_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @Winston_Amazon
- Please let me know if you can help! Thank you!
Seller_30wrcrU7WPCiY
Wow this is awful. Amazon should always accept the UTR confirmation even if it's late. it just makes no sense to punish you like that.
Some of these SS staff are getting very bold in their replies recently. I often get trolled by them when they are asking for info they just don't need and the seem to purposely close cases with no resolve just for fun. The only helpful ones are the forum mods.
I really hope this is not SS just having their fun at your expense.
Sorry i know I didn't bring any help to your case but I genuinely feel for you and your situation and I hope you manage to get your business back.
@Abella_AMZ @Ash_AMZ @Ezra_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @Winston_Amazon
Seller_PPflXhMgQFr7K
@Abella_AMZ @Ash_AMZ @Ezra_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @Winston_Amazon
Please help! My account is still deactivated! thank you for your help!
Julia_Amzn
Hi @Seller_PPflXhMgQFr7K, I will transfer your thread to the Account Health category where you will get support from my colleagues.
All the best,
Julia.
Ash_AMZ
Hello @Seller_PPflXhMgQFr7K,
Ash here to assist. First of all, I would like to apologize for the delay on our response.
It has been understood that you need help with your account reactivation.
I have reviewed your account and can see that your account has been deactivated because your account failed our verification process.
The verification of your identity is required by law for the use of a payment account.
There are several reasons why team may have declined to accept the documents. It may be because team were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why documents are not accepted by the team.
Identity verification decisions are final and unfortunately, your account will remain closed.
Please click here to learn more on the KYC verifications.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
