We are a Midwest manufacturer that cannot list our own products, due to a UPC error when we own the GS1 prefix. Incredibly frustrating and stuck in endless loop with Seller Support. Anyone have experience with UPC issues?

Issue: When trying to create a new listing, the error 8572 appears: "You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list..."

It tells us to contact Seller Support with documentation stating we are the brand owners and UPC documentation. We are brand registered and GS1 registered, so we do this.

After contacting Seller Support, they repeatedly state:

- "Our internal team investigated your issue and they asked you to relist the product with the exact brand name. If the listing creation is still blocked with the 8572 error, we request you to contact us with screenshot of the error with the product ID, the brand name, and the timestamp visible in the background"

- "We received an update from our internal team and they mentioned that the Brand and Manufacturer are not enrolled in GTIN Authority. If a Brand/Manufacturer is not enrolled, then it shouldn't be blocked by GTIN error."

We obey Seller Support, try to recreate the ASIN to no avail. Reply to the ticket with screenshot of said error, they come back with the same reply. We've had multiple cases open and no solution.

Basically, we're completely stuck from creating any new products as the manufacturer of our own goods and owner of the brand. This has never been an issue and we've been doing business for two years and growing. Suddenly we don't have UPC/GS1 permission on our own account or brand.

Seller Support is implying that there is no error and we are making the listing wrong. This is not possible as we've even tried creating new variants from a parent listing and it immediately throws an error trying to create a new child variant.

My theory is that somehow, the fact that our product brand (we own three brands) and our company name not matching has caused some linkage in the account to break. And now when we try to make a new listing, it looks at the brand name, looks at the GS1 and sees it's our company name and not the brand name, then throws an error.

I've tried to ask Seller Support if this would cause an issue but just keep getting thrown back into repeat that there shouldn't be an error and if there is, to re-submit and send another screenshot.

We're at our wits end. I've asked for this case to be escalated but there has been no additional help. Does anyone have experience with this issue or can help guide us on how to talk to Seller Support?

Do we need a GTIN Authority and if so, who do we even ask?

Thank you in advance.