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Seller_07r7BysxSWRRS

Offer Price changing on its own?

Has anyone experienced their offer prices changing on their own? The first time I noticed it in the app on two of my items and I was able to change them back. Today, I got an order but it was based on a much lower price than I have listed.

I suspect it's the changes they made to the seller app. Under 'Pricing Opportunities' they now have changed 'Price Opportunities' to 'Price Health' and it is so sensitive that just scrolling the list can have you accidentally click 'Match Competitive Price'. The bar for this button goes all the way across, so just scrolling down makes it almost impossible not to click it. There is also no feedback that you clicked something and no undo.

Wondering if anyone else has seen this and if there is maybe a different reason on what might be causing this.

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3 replies
Tags:Buy Box, Listings, Pricing
10
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Seller_07r7BysxSWRRS

Offer Price changing on its own?

Has anyone experienced their offer prices changing on their own? The first time I noticed it in the app on two of my items and I was able to change them back. Today, I got an order but it was based on a much lower price than I have listed.

I suspect it's the changes they made to the seller app. Under 'Pricing Opportunities' they now have changed 'Price Opportunities' to 'Price Health' and it is so sensitive that just scrolling the list can have you accidentally click 'Match Competitive Price'. The bar for this button goes all the way across, so just scrolling down makes it almost impossible not to click it. There is also no feedback that you clicked something and no undo.

Wondering if anyone else has seen this and if there is maybe a different reason on what might be causing this.

Tags:Buy Box, Listings, Pricing
10
78 views
3 replies
Reply
3 replies
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Glenn_Amazon

Hello @Seller_07r7BysxSWRRS,

I'm sorry if you have had this experience. It sounds like you figured out why this happened, Amazon's system does not change prices without input from your side so I suspect this miss click may be responsible. Have you been able to revert your price or has it continued to occur? If the issue is still present please provide your Seller Support Case ID and I can investigate further. Thank you for your understanding.

-Glenn

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Seller_07r7BysxSWRRS

Offer Price changing on its own?

Has anyone experienced their offer prices changing on their own? The first time I noticed it in the app on two of my items and I was able to change them back. Today, I got an order but it was based on a much lower price than I have listed.

I suspect it's the changes they made to the seller app. Under 'Pricing Opportunities' they now have changed 'Price Opportunities' to 'Price Health' and it is so sensitive that just scrolling the list can have you accidentally click 'Match Competitive Price'. The bar for this button goes all the way across, so just scrolling down makes it almost impossible not to click it. There is also no feedback that you clicked something and no undo.

Wondering if anyone else has seen this and if there is maybe a different reason on what might be causing this.

78 views
3 replies
Tags:Buy Box, Listings, Pricing
10
Reply
user profile
Seller_07r7BysxSWRRS

Offer Price changing on its own?

Has anyone experienced their offer prices changing on their own? The first time I noticed it in the app on two of my items and I was able to change them back. Today, I got an order but it was based on a much lower price than I have listed.

I suspect it's the changes they made to the seller app. Under 'Pricing Opportunities' they now have changed 'Price Opportunities' to 'Price Health' and it is so sensitive that just scrolling the list can have you accidentally click 'Match Competitive Price'. The bar for this button goes all the way across, so just scrolling down makes it almost impossible not to click it. There is also no feedback that you clicked something and no undo.

Wondering if anyone else has seen this and if there is maybe a different reason on what might be causing this.

Tags:Buy Box, Listings, Pricing
10
78 views
3 replies
Reply
user profile

Offer Price changing on its own?

by Seller_07r7BysxSWRRS

Has anyone experienced their offer prices changing on their own? The first time I noticed it in the app on two of my items and I was able to change them back. Today, I got an order but it was based on a much lower price than I have listed.

I suspect it's the changes they made to the seller app. Under 'Pricing Opportunities' they now have changed 'Price Opportunities' to 'Price Health' and it is so sensitive that just scrolling the list can have you accidentally click 'Match Competitive Price'. The bar for this button goes all the way across, so just scrolling down makes it almost impossible not to click it. There is also no feedback that you clicked something and no undo.

Wondering if anyone else has seen this and if there is maybe a different reason on what might be causing this.

Tags:Buy Box, Listings, Pricing
10
78 views
3 replies
Reply
3 replies
3 replies
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Glenn_Amazon

Hello @Seller_07r7BysxSWRRS,

I'm sorry if you have had this experience. It sounds like you figured out why this happened, Amazon's system does not change prices without input from your side so I suspect this miss click may be responsible. Have you been able to revert your price or has it continued to occur? If the issue is still present please provide your Seller Support Case ID and I can investigate further. Thank you for your understanding.

-Glenn

00
Follow this discussion to be notified of new activity
user profile
Glenn_Amazon

Hello @Seller_07r7BysxSWRRS,

I'm sorry if you have had this experience. It sounds like you figured out why this happened, Amazon's system does not change prices without input from your side so I suspect this miss click may be responsible. Have you been able to revert your price or has it continued to occur? If the issue is still present please provide your Seller Support Case ID and I can investigate further. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon

Hello @Seller_07r7BysxSWRRS,

I'm sorry if you have had this experience. It sounds like you figured out why this happened, Amazon's system does not change prices without input from your side so I suspect this miss click may be responsible. Have you been able to revert your price or has it continued to occur? If the issue is still present please provide your Seller Support Case ID and I can investigate further. Thank you for your understanding.

-Glenn

00
Reply
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