I want to offer Free Returns for none of my items. Why am I being charged Amazon?
Why is Amazon now charging Sellers for Customer fault returns? My return settings have not changed. How do I recoup these return shipping charges? They were being charged to the customer automatically and now they suddenly are not. Why?
I want to offer Free Returns for none of my items. Why am I being charged Amazon?
Why is Amazon now charging Sellers for Customer fault returns? My return settings have not changed. How do I recoup these return shipping charges? They were being charged to the customer automatically and now they suddenly are not. Why?
5 replies
Seller_7MkPDfvuAAs55
@Michelle_Amazon WHY is Amazon charging me for customer fault returns when this is my Returns Setting? Sellers are screaming about this on the boards and none of you are answering. We deserve an answer. If Amazon has changed this rule we were NOT informed! This is another example of Amazon not following their own rules and we have a very valid mediation case for this! Give us some answers PLEASE!
Xander_Amazon
Hi @Seller_7MkPDfvuAAs55- I'm Xander, I came across your post. It could be related to the Extended Returns Window policy from the holidays.
