Edit Store shows no products but page is live
I am trying to add new products to my store pages, but cannot do any updates because it shows an error. I have one section that has maybe 100 products in a product grid. It is visible to buyers, but in Edit Store the page is blank with no products.
I really don't want to rebuild this page if there is a way to fix it. Meanwhile I cannot edit any of my store because of the error when I try to publish.
If anyone cares to ask, I created Case ID: 14499328111 already.
Edit Store shows no products but page is live
I am trying to add new products to my store pages, but cannot do any updates because it shows an error. I have one section that has maybe 100 products in a product grid. It is visible to buyers, but in Edit Store the page is blank with no products.
I really don't want to rebuild this page if there is a way to fix it. Meanwhile I cannot edit any of my store because of the error when I try to publish.
If anyone cares to ask, I created Case ID: 14499328111 already.
2 replies
Dougal_Amazon
Hello @Seller_gwzuNYC3ogYNo,
My name is Dougal from the Community Manager Team and thanks for providing the case ID. I reviewed the case details and it looks like Amazon Advertiser Support responded yesterday (12/18/23) looking for more information. Since Stores resides in the Amazon Advertising Console, this team is the team you want to be working with.
I hope you are able to solve with Advertiser Support and of course, please let me know if you have any other questions.
Best, Dougal
