VTR MADNESS!

Trying to resolve matters / concerns with Amazon seller "support" is like pulling teeth and getting absolutely no resolution whatsoever, instead they open a case, 100 people transfer it to every other department then eventually one person replies that has absolutely nothing to do with my actual initial question and then they close the case.

So... my VTR metrics are now dangerously high and I'm trying to figure out how i should be confirming my shipments so that Amazon know to exempt them from my VTR metrics.

So following Amazons own guidance:

“All cross-border shipments will be included in VTR calculation, unless the order value is below €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used.”

We ship from the UK to Europe, with Germany & France being our biggest marketplaces after the UK.

1. 99.9% of the order values for my items sold is well under €20

We used Royal Mail (standard letter services) & Standard international

There is no point in us purchasing tracking for the items we sell as customers just wont pay higher postage costs as they will outweigh the item cost, therefore we will make no sales at all. How on earth do i get round this?

I feel i am about to lose my amazon business that we have run successfully for over 10 years and not one person that works for amazon cares or can help.

Any guidance would be much appreciated on how i can work around this

Thank you in advance