Requesting a bin check for expired/unfulfillable inventory.
I’ve been requesting a bin check for inventory that Amazon has marked as unfulfillable or expired. However, SS continues to respond stating that this issue is related to reimbursement, damage claims, or warehouse loss claims.
All our inventory is set to expire well after 2030, so we’re confident that the items are not expired. It seems that additional units have been marked as unfulfillable, which is now impacting our existing sellable inventory before the new stock arrives.
I would greatly appreciate assistance from the community managers.
Case ID: 16927301741
Requesting a bin check for expired/unfulfillable inventory.
I’ve been requesting a bin check for inventory that Amazon has marked as unfulfillable or expired. However, SS continues to respond stating that this issue is related to reimbursement, damage claims, or warehouse loss claims.
All our inventory is set to expire well after 2030, so we’re confident that the items are not expired. It seems that additional units have been marked as unfulfillable, which is now impacting our existing sellable inventory before the new stock arrives.
I would greatly appreciate assistance from the community managers.
Case ID: 16927301741
6 replies
Seller_unvDAQ1xP5Sq5
can we get some help?
In the same case number, the seller representative informed us that they did an investigation and confirmed the the units are sellable and has moved them to sellable disposition.
However, the items are still in unfulfillable disposition and marked as expired.
We told them of this fact and now it seems they are "redoing" the investigation. Would greatly appreciate any help with this as I have been going back and forth with them prior to the latest response and wish to resolve this without this issue taking a month or more.
