Account closing
I put in a request to have my all of my amazon account closed and I was given the run around. It shouldn't be brain surgery to close out an account if the seller is unable to close it. that's when amazon should come into play and close the account right then and there when the seller requests for the account to be closed. I don't have any outstanding orders, or I don't owe amazon any money. so why aren't they closing my account today like I asked.
Account closing
I put in a request to have my all of my amazon account closed and I was given the run around. It shouldn't be brain surgery to close out an account if the seller is unable to close it. that's when amazon should come into play and close the account right then and there when the seller requests for the account to be closed. I don't have any outstanding orders, or I don't owe amazon any money. so why aren't they closing my account today like I asked.
2 replies
Seller_kIukTwdhvntAp
It won't happen until at least 90 days AFTER the last order you received.
That way Amazon still has access to ALL your assets for any problems that arise from those late orders.
'Closing' it is permanent so go to individual if you have not already.
In theory, you only get ONE account per lifetime though there have been reports of people being allowed back.
Forever is a LONG time so close it ONLY if you are 90 years old and are 100% positive you will never find a great product that belongs on Amazon.
LeviDylan_Amazon
Hello @Seller_v6lcNZh890Rpb,
Thank you for reaching out on the Forums.
I understand that you would like to close your account and your attempts so far have not been successful.
@Seller_kIukTwdhvntAp provided great assistance here. Also, I have included the required steps below:
-Fulfill any outstanding orders.
-Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.
-Wait until you have a zero balance in your account (your next disbursement or charge date).
-Resolve all of your transactions with buyers, including issuing any necessary refunds.
-Confirm that your bank account information on file is up-to-date to receive a final payment.
-Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.
Have you checked if the above steps have been completed? If so, have you created a case log requesting account closure? If so, can you share the case ID here, so we can take a look?
I look forward to learning more. Once you have reviewed the information and questions above, please feel free to respond here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
