A customer opened multiple chargebacks after commiting return fraud - Requesting mod intervention
Nearly 3 months ago a buyer committed switcharoo return fraud against us. We documented clear serial number, condition, and functionality discrepancies and messaged the customer explaining they returned a unit with a different serial number and per policy would not be a able to process a refund until we received the original unit back.
The customer denied returning the incorrect unit and immediatley opened an intial chargeback, we provided all requested information and their chargeback was denied. Then a month later another chargeback was opened and it was also denied. This morning I wake up to see Amazon has auto-granted a refund to the buyer due to a 3rd chargeback being opened. Instead of covering this chargeback themselves, I was debited.
The buyer committed return fraud by sending back the wrong item. Two prior chargebacks on this same order were denied, yet Amazon auto-refunded the third and debited my account without giving me a chance to respond.
Given the clear pattern of abuse and the incorrect return, I’m requesting:
Full reimbursement for the chargeback
Removal of any kind of ODR impacts to my account
Case ID: 17752126031
Order ID: 114-4094383-5140238
A customer opened multiple chargebacks after commiting return fraud - Requesting mod intervention
Nearly 3 months ago a buyer committed switcharoo return fraud against us. We documented clear serial number, condition, and functionality discrepancies and messaged the customer explaining they returned a unit with a different serial number and per policy would not be a able to process a refund until we received the original unit back.
The customer denied returning the incorrect unit and immediatley opened an intial chargeback, we provided all requested information and their chargeback was denied. Then a month later another chargeback was opened and it was also denied. This morning I wake up to see Amazon has auto-granted a refund to the buyer due to a 3rd chargeback being opened. Instead of covering this chargeback themselves, I was debited.
The buyer committed return fraud by sending back the wrong item. Two prior chargebacks on this same order were denied, yet Amazon auto-refunded the third and debited my account without giving me a chance to respond.
Given the clear pattern of abuse and the incorrect return, I’m requesting:
Full reimbursement for the chargeback
Removal of any kind of ODR impacts to my account
Case ID: 17752126031
Order ID: 114-4094383-5140238
3 replies
Seller_kIukTwdhvntAp
This is my standard template. Use what fits and REPORT, REPORT, REPORT!
I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud. If not, report it to the carrier.
ALSO the Government has a site IC3 (Amazon will remove the link if I put it here but it’s part of the FBI for an easy search) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.
In all cases it at least puts the con artists into a data base for future reference by the authorities.
There's an OLD saying -- If you aren't part of the solution you are part of the problem.
PLEASE REPORT, REPORT, REPORT, REPORT.
And, DO NOT forget the Police Department where you are, as well as where the 'buyer' is!
Seller_zGoDlPZLneGhF
Commenting to tag some mods in hopes of getting reimbursed and keeping this thread open.
@Danny_Amazon@Quincy_Amazon@KJ_Amazon
