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Seller_SpenEx9Fzag80

Missing parts after custom clearance

Good afternoon,

We have an issue with an ASIN. We have received a warning from Amazon that the product has received a high amount of negative comments due to "Missing parts".

We have also collected several negative reviews reporting this issue - parts look missing when the pack is delivered to the final customer.

This have happened only for the US and CA markets, thus we believe something happens during customs - packs are dispatched from here and we have no records of such situation in Europe.

Have other sellers encountered this issue?

What would you suggest doing?

Thank you,

Romina

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Seller_SpenEx9Fzag80

Missing parts after custom clearance

Good afternoon,

We have an issue with an ASIN. We have received a warning from Amazon that the product has received a high amount of negative comments due to "Missing parts".

We have also collected several negative reviews reporting this issue - parts look missing when the pack is delivered to the final customer.

This have happened only for the US and CA markets, thus we believe something happens during customs - packs are dispatched from here and we have no records of such situation in Europe.

Have other sellers encountered this issue?

What would you suggest doing?

Thank you,

Romina

Create and Manage Listings
Tags:Product feedback
00
7 views
2 replies
Reply
2 replies
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_SpenEx9Fzag80’s post

This is a tricky situation as this is not an Amazon issue. But I can see how this is possible.

I have never had this issue when using carriers recommended by Amazon. If I were you, I would stop using any freight forwarder you are using and try signing up for Amazon Global Logistics.

00
user profile
Manny_Amazon
In reply to: Seller_SpenEx9Fzag80’s post

Hello @Seller_SpenEx9Fzag80,

It looks like one of our seasoned sellers, @Seller_NbYSGJ8Tehgbv was helping you with some thoughts about your issue with a carrier. The info they gave you is good, and I agree Amazon Global Logistics may be a good option. Check out the What is the Amazon Global Logistics service? slides for more info on that program.

If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green check-mark when searched within the forums.

Regards,

- Manny

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Seller_SpenEx9Fzag80

Missing parts after custom clearance

Good afternoon,

We have an issue with an ASIN. We have received a warning from Amazon that the product has received a high amount of negative comments due to "Missing parts".

We have also collected several negative reviews reporting this issue - parts look missing when the pack is delivered to the final customer.

This have happened only for the US and CA markets, thus we believe something happens during customs - packs are dispatched from here and we have no records of such situation in Europe.

Have other sellers encountered this issue?

What would you suggest doing?

Thank you,

Romina

7 views
2 replies
Create and Manage Listings
Tags:Product feedback
00
Reply
user profile
Seller_SpenEx9Fzag80

Missing parts after custom clearance

Good afternoon,

We have an issue with an ASIN. We have received a warning from Amazon that the product has received a high amount of negative comments due to "Missing parts".

We have also collected several negative reviews reporting this issue - parts look missing when the pack is delivered to the final customer.

This have happened only for the US and CA markets, thus we believe something happens during customs - packs are dispatched from here and we have no records of such situation in Europe.

Have other sellers encountered this issue?

What would you suggest doing?

Thank you,

Romina

Create and Manage Listings
Tags:Product feedback
00
7 views
2 replies
Reply
user profile

Missing parts after custom clearance

by Seller_SpenEx9Fzag80

Good afternoon,

We have an issue with an ASIN. We have received a warning from Amazon that the product has received a high amount of negative comments due to "Missing parts".

We have also collected several negative reviews reporting this issue - parts look missing when the pack is delivered to the final customer.

This have happened only for the US and CA markets, thus we believe something happens during customs - packs are dispatched from here and we have no records of such situation in Europe.

Have other sellers encountered this issue?

What would you suggest doing?

Thank you,

Romina

Create and Manage Listings
Tags:Product feedback
00
7 views
2 replies
Reply
2 replies
2 replies
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Seller_NbYSGJ8Tehgbv
In reply to: Seller_SpenEx9Fzag80’s post

This is a tricky situation as this is not an Amazon issue. But I can see how this is possible.

I have never had this issue when using carriers recommended by Amazon. If I were you, I would stop using any freight forwarder you are using and try signing up for Amazon Global Logistics.

00
user profile
Manny_Amazon
In reply to: Seller_SpenEx9Fzag80’s post

Hello @Seller_SpenEx9Fzag80,

It looks like one of our seasoned sellers, @Seller_NbYSGJ8Tehgbv was helping you with some thoughts about your issue with a carrier. The info they gave you is good, and I agree Amazon Global Logistics may be a good option. Check out the What is the Amazon Global Logistics service? slides for more info on that program.

If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green check-mark when searched within the forums.

Regards,

- Manny

00
Follow this discussion to be notified of new activity
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_SpenEx9Fzag80’s post

This is a tricky situation as this is not an Amazon issue. But I can see how this is possible.

I have never had this issue when using carriers recommended by Amazon. If I were you, I would stop using any freight forwarder you are using and try signing up for Amazon Global Logistics.

00
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_SpenEx9Fzag80’s post

This is a tricky situation as this is not an Amazon issue. But I can see how this is possible.

I have never had this issue when using carriers recommended by Amazon. If I were you, I would stop using any freight forwarder you are using and try signing up for Amazon Global Logistics.

00
Reply
user profile
Manny_Amazon
In reply to: Seller_SpenEx9Fzag80’s post

Hello @Seller_SpenEx9Fzag80,

It looks like one of our seasoned sellers, @Seller_NbYSGJ8Tehgbv was helping you with some thoughts about your issue with a carrier. The info they gave you is good, and I agree Amazon Global Logistics may be a good option. Check out the What is the Amazon Global Logistics service? slides for more info on that program.

If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green check-mark when searched within the forums.

Regards,

- Manny

00
user profile
Manny_Amazon
In reply to: Seller_SpenEx9Fzag80’s post

Hello @Seller_SpenEx9Fzag80,

It looks like one of our seasoned sellers, @Seller_NbYSGJ8Tehgbv was helping you with some thoughts about your issue with a carrier. The info they gave you is good, and I agree Amazon Global Logistics may be a good option. Check out the What is the Amazon Global Logistics service? slides for more info on that program.

If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green check-mark when searched within the forums.

Regards,

- Manny

00
Reply
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