Dear Amazon Seller Community and Moderators,

We are seeking urgent assistance regarding the deactivation of our GlobalFreeShipping account in the Amazon AE marketplace, which has now cascaded into the suspension of our high-performing Red Pebble Products accounts in North America and Europe which have sold hundreds of thousands of products over several years.

Our company has been a professional seller on Amazon for several years, consistently maintaining excellent account health, strong customer satisfaction metrics, and generating tens of millions of dollars in cumulative sales across multiple regions.

What Happened:

• The issue originated in the Amazon AE (United Arab Emirates) marketplace, where we created ASINs via API using data from supplier stock files.
• Unfortunately, some of this data contained incorrect titles and descriptions, which led to ASIN Creation Policy violations.
• These listings did not match the original product details — a violation we now fully understand and take complete responsibility for.

What We’ve Done to Resolve It:

We submitted a detailed and structured Plan of Action outlining:

• The root cause (automated ASIN creation using inaccurate supplier data).
• Corrective measures (complete removal of inventory, disabling API-based ASIN creation, hiring trained listing managers).
• Preventive steps (manual ASIN cross-checking, training on Amazon’s ASIN and PDP policies, audit systems, and permission restrictions).

Despite this, we have not been able to get a response or resolution from Seller Performance, and our reinstatement appeals remain unacknowledged or unresolved. Most concerning, this isolated AE marketplace issue has triggered linked account suspensions in North America and Europe, jeopardizing our global operations and harming a track record built over years.

What We’re Asking:

• Has anyone else experienced a localized issue impacting global accounts?
• Are there any effective escalation strategies you’ve used successfully?
• Is there a moderator or Amazon team member who can review our case holistically?
• We are 100% committed to compliance and have made significant structural changes to prevent this from ever happening again. We are simply seeking a fair opportunity to resolve this issue based on the steps we've already taken.

Any support, guidance, or visibility from the seller community or Amazon representatives would be deeply appreciated.

Sincerely,

GlobalFreeShipping Team