I'm unable to assign new deposit method
Hello,
I'm trying to reactivate my account and for this, I need to assign new deposit method for Amazon.com. After adding the bank account info it is successfully saved, but after refreshing the page, the new deposit method simply disappears from account. I'm frustrated, as i have contacted customer support lots of times and answer are not addressing my issue, I still cannot update deposit method.
I'm unable to assign new deposit method
Hello,
I'm trying to reactivate my account and for this, I need to assign new deposit method for Amazon.com. After adding the bank account info it is successfully saved, but after refreshing the page, the new deposit method simply disappears from account. I'm frustrated, as i have contacted customer support lots of times and answer are not addressing my issue, I still cannot update deposit method.
4 replies
Seller_kNAboD6kRgVt7
Are you letting the change "save" for at least 24 hours before refreshing? Just a suggestion.
Josh_Amazon
Hello @Seller_naxGa0uySCagA,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your account reactivation and the issue with the new deposit method. Thank you so much for providing all the information. I can see the recent cases you have created with our Support team and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
