Amazon needlessly extending our estimated delivery times to customers
We ship pretty much everything Fedex Smart Post with a 1 day handling time. Across our catalog we have seen Amazon extend estimated delivery times 4-6 weeks out at times. As of now, ordering on a Prime account will say earliest delivery Feb 6th-7th, so 15 days.
We have cases open but they are going nowhere as of yet.
Anyone seen similar or have suggestions?
Amazon needlessly extending our estimated delivery times to customers
We ship pretty much everything Fedex Smart Post with a 1 day handling time. Across our catalog we have seen Amazon extend estimated delivery times 4-6 weeks out at times. As of now, ordering on a Prime account will say earliest delivery Feb 6th-7th, so 15 days.
We have cases open but they are going nowhere as of yet.
Anyone seen similar or have suggestions?
1 reply
Dominic_Amazon
Hi @Seller_dnm1Ywrrs8Rik,
Dominic from Amazon, would like to help with this. Can you please provide me with a few of the case id's you mentioned in your original post? I can review and potentially escalate if necessary.
Best,
Dominic
