We've been selling on Amazon for 5 years and have never experienced inventory loss of entire shipments! Also we've rarely had problems with inaccurate item counts in any of our shipments until now... recently almost every box we send to Amazon is missing items (not just 1 or 2 but 25, 48, 150, 16, 32 units from recent) despite our shipping team doing a 3 step count verification on every shipment.

At a total loss of how to handle their refusal to look at the data/proof and make a fair decision. NOPE they just deny receipt of the goods over and over again then close the case.

Example: We shipped one box containing150 units with a total weight of 22 pounds. Amazon claims they never received any of the units even though UPS tracking shows the delivery date/time as well as the Amazon employee's signature on receipt of shipment.

Here is the canned template they sent me 3 times over the course of about 1 week as we work to resolve this loss of products...

Hello from Amazon Selling Partner Support,

Thank you for your patience while we review your shipment FBA17****** . I know that this is important to your business.

When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review.

We have completed an additional check in response to your request. We have no record of receiving the following expected items:

B07******* /-150

For more information, go to "Reconcile your shipment":

https://sellercentral.amazon.com/help/hub/reference/G201214140

Thank you for selling with Amazon,

Varma

Amazon.com Seller Support