Funds Release Appeal
Hello, My account got reactivated a while ago and Amazon asked me some certain information for my funds release and they told me that they will get back to me within 7 days. It has been 12 days and still no response from UK funds release team. Could you please advise?
Funds Release Appeal
Hello, My account got reactivated a while ago and Amazon asked me some certain information for my funds release and they told me that they will get back to me within 7 days. It has been 12 days and still no response from UK funds release team. Could you please advise?
8 replies
Abella_AMZ
Hello @V-SHIELD,
I’m Abella from Amazon, here to assist you.
Thank you for reaching out to the seller forums community.
To gain a clearer understanding of the issue, could you kindly share the initial performance notification you received from the team? This would enable us to review it and offer more comprehensive insights on the matter.
We understand your concern about the Account deactivation and Funds which are on hold.
We regret to inform you that the query cannot be addressed on this platform.
We would like to inform you that you can write an email to our concerned team - "disbursement-appeals@amazon.co.uk" about your queries from your registered email ID.
To know more information about the policy, please click here.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_k7ZsZQOObOUcs
@Abella_Amazon Hello please find it below. I have responded to this email with all necessary information requested but did not get a response at all. Please advise.
Hello V-SHIELD, We have received your request for payment. However, we cannot complete this request at this time. Why is this happening? Your account has been identified as an unauthorized multiple or related account. Operating or maintaining multiple accounts is prohibited and your funds may be withheld if it is determined that your account has been used to engage in prohibited activity. Your funds may also be withheld if, during the course of our investigation, we determine that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store. During the previous 90-day period, you have failed to successfully appeal for reinstatement. As a result, your account is now under review to determine if you are eligible for disbursement of funds. What is required to receive the funds associated with your account? In order to receive the funds in your account, we ask that you disclose information about all of the selling accounts that you have opened with Amazon. Failure to disclose an account may result in the forfeiture of your funds. There is no required format for your appeal. You may submit information such as: – Name of the party who registered the account. – Name of the party operating the account. – Email address. – Phone number. – Physical addresses where you operated the selling accounts and dates at those locations. – Purpose or reason for opening the additional account. – Name of your business’s registered agent. – Name of the party operating the account. How do I send the required information? Submit this information to disbursement-appeals@amazon.co.uk. Within 7 days after we receive your appeal, we will review it and respond with a final decision. What happens if I do not appeal or if my appeal is unsuccessful? If we do not receive an appeal or if your appeal for funds is not successful, some or all of your funds will be withheld. If you do not wish to submit any additional information, please let us know and we will complete our review and provide you with a final response. Where can I find more information about this policy? If you have questions about this decision, please review our help page in Seller Central: https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
Sincerely, Seller Perfomance Team Amazon.co.uk
Seller_yk3kzHpjMMa4B
Hello @V-SHIELD,
I’m Mary from Amazon, here to assist you.
Basically, when the account is being deactivated the funds are kept on hold until the seller provides the requested documents/ information.
Verification of the information submitted can take more than expected time.
You have been remarkably patient in this regard. We encourage you to wait for some more time for the department to complete the investigation and respond. You will be responded through the performance notification from the team once the investigation is completed.
Your patience is highly appreciated.
Alternatively, you can also check the how the disbursement schedule works by clicking here
You can check your payments summary by downloading the report to see if there were any disbursements. Check our help page by clicking here for instructions.
Also visit this to see why a disbursement may fail.
If you need any further assistance, you can post here so that we can help you
Regards,
Mary
Seller_k7ZsZQOObOUcs
@Mary_Amazon Hello, I hope you are well. After sending my funds release email to disbursement-appeals@amazon.co.uk they got back to me and asked for additional information and they guaranteed a response within 7 days. Its been a month after I sent additional information and still no response. I am really struggling as they keep lots of my money. Please advise.
