Ask Amazon: Talk to the Easy Ship team here🔽
The wait is over, welcome to our Ask Amazon event for Easy Ship!
To participate, all you have to do is reply to this thread with a question, suggestion or a comment you have regarding Easy Ship. We will transfer your feedback directly to the Easy Ship team and get back to you with their response within the same thread.
- This thread will be open for 2 days: Monday 23rd and Tuesday 24th of December.
- Kindly note that the event is not dedicated to individual claims. For more information please check the Questions & Answers in this thread.
We're waiting for your participation and valuable inputs🤞
Noor
Ask Amazon: Talk to the Easy Ship team here🔽
The wait is over, welcome to our Ask Amazon event for Easy Ship!
To participate, all you have to do is reply to this thread with a question, suggestion or a comment you have regarding Easy Ship. We will transfer your feedback directly to the Easy Ship team and get back to you with their response within the same thread.
- This thread will be open for 2 days: Monday 23rd and Tuesday 24th of December.
- Kindly note that the event is not dedicated to individual claims. For more information please check the Questions & Answers in this thread.
We're waiting for your participation and valuable inputs🤞
Noor
37 replies
Seller_IVbHJDCpKxjo8
Subject: Concern Regarding Customer Returns
Dear Easyship Team,
I hope this message finds you well. I would like to bring to your attention an issue we have observed. It seems that some customers exchange items when returning them, and these parcels are accepted by the Easyship team without any hesitation.
Could you please explain why this is happening and if there are measures in place to prevent such incidents?
Looking forward to your response.
Best regards,
BROADBLISS ENTERPRISE
Seller_TCZaPQgsgFY1o
we have only one improvement to suggest,
often times cancelled/undeliverable/other kind of RTO packages come opened and taped with amazon QC seals. We request amazon easy ship team to change/replace either the outermost packaging of order with fresh unique seal ID bag or provide a feature to mark any package taped/tampered with it's photos clicked(to ensure transparency) while being delivered at seller's address.
thank you for your attention.
Seller_OgHup5mlRbsMy
Hi Team,
We are a new seller on Amazon and have received new orders, but none of them have been picked up yet. Three of these orders are set to be canceled today because of this issue. We have filled out the form for these orders at least 5–6 times, but the only response we have received from the Easy Ship team is that the orders will be picked up. However, no associate has contacted us so far. I am unable to understand where the communication gap lies. While I understand that we won’t be charged a cancellation fee, who will compensate us for the efforts we have made to secure these orders?
Seller_z3bbXoRMISrvM
Hie Easyship Team,
I just want to suggest something through which Amazon Policies will be in favor of the Seller as well as the Buyer. Nowadays we receive so many returns from buyers who are doing fraud. When the product gets delivered there should be an option on the order tab to create a video of the order received an AI Tool will guide the customer to show the product from all sides and unbox the product. And after watching the video only the Amazon team should issue the refund. and that video should be shared with the seller as well this will help in transparency with the seller as well as the buyer.
To increase the pickups from the seller amazon Easyship team should launch self-fulfilling to the nearby ATS Office in any case delivery hasn't come for the pickup then the seller can go to the place and can ship their product, reward the seller for doing this. This will help in delivering products fast sellers will take the initiative to fulfill their order and their account health will also not be impacted.
There should be a simple shipping setting on the listing dashboard if the customer wants to charge a buyer shipping cost then they can just add the shipping cost just below the product amount because different products have different shapes and sizes and it is not easy for everyone to create a shipping template because of this sellers opt for Self Ship making a single change will help the shipping rate of Easyship
Thanks and Regards,
Shweta
Seller_j8BB1Oo7RUTWL
Dear Amazon Seller Support Team,I hope this message finds you well. We are writing to express our ongoing frustration with the pickup service for our orders. Our seller address is located at:
[Moderator: personal data removed]
Initially, there were no delivery boys assigned to pick up our orders, and after multiple calls and live chats with Amazon Seller Support, a delivery associate was finally assigned. Unfortunately, this individual has not been helpful in resolving our issues. The delivery boy assigned to our account has poor communication skills, and despite our requests for better communication, he became uncooperative. On one occasion, after we asked him to communicate properly, he stopped coming to our warehouse to pick up orders altogether.
We contacted him, and he informed us that he would "never come again" and that we should "do whatever we want to do." Since then, we have received nearly 30 orders, but none have been picked up. We are extremely frustrated with the lack of support and service in this matter, and we have been repeatedly submitting missed pickup forms, but to no avail. [Moderator: personal data removed]
Please assist us in resolving this matter as soon as possible. We would appreciate it if a new delivery associate could be assigned immediately to ensure timely and reliable pickups for our orders.
We look forward to your prompt response and resolution.
Seller_6PW1CVw0E2fhO
Hello
1) When will no slot issue be resolved while scheduling easy ship orders? If no slots are available allow sellers to self ship it and update tracking instead of order getting cancelled.
2) Easy ship order pickup dates are fixed even when order is ready to ship much before. Why not allow order to be picked up earlier if easy ship person is coming to pickup other orders?
Seller_s1HAbgWwtJs95
I've been selling on amazon from last 2 years but due to easy ship associate not picking my orders I have to handover them to him 10 km away from here. I have complained many time but no solution. So I'm leaving Amazon marketplace and completly shifting to flipkart and other marketplaces. It was bad experience to sell on amazon, easy ship is completly worst.
Seller_bUTx2SsUgvHIG
pickup problems my locations easy ship ats services available but 3pl team pickup
Seller_p7WOOsdHkSDb7
easy ship survey link R_4DIS9bcJuJLiizg
not received any reply regarding weight discrepancy
case id 10560054342
Seller_oRAPbHWeSPc8X
Hello,
I have enrolled in Easy ship Prime (Seller Fulfilled Prime) and I have enabled prime for Expedited delivery in different regions by updating self ship templates.
I have few queries related to it.
1. What is the timeline for expedited delivery?
2. Do I have to self ship or Amazon's pickup guy come to pickup the order like regular easy ship order?
3. Are there any extra charges? if it is then who bear it? customer or seller?
4. Does customers in selected regions see Prime badge on my products?
Thank you
Seller_cRlY65FhF5N9f
I sent a few order in easy ship weighing abut 37 kgs and the cost of the pump is about 14900 rs each. This being the case, customer as usual wanted to return the item. I asked my ABA guy and he stated that the return will be picked up by Amazon. Now they have refunded the money to all three orders and non of the items have been picked from the customer. Who will bare such huge losses?
