Regarding Refund of subscription fees
hello,
I have recently opened my individual seller account. But Amazon charged me the subscription fees of 30 pound. When I checked they deducted fees for professional account. So. I am surprised how it’s been deducted for professional plan as I started with individual seller account?
It’s been one week I haven’t sell anything yet.
Please advise how can I get the refund? And what is the process of cancelling professional plan?
Regarding Refund of subscription fees
hello,
I have recently opened my individual seller account. But Amazon charged me the subscription fees of 30 pound. When I checked they deducted fees for professional account. So. I am surprised how it’s been deducted for professional plan as I started with individual seller account?
It’s been one week I haven’t sell anything yet.
Please advise how can I get the refund? And what is the process of cancelling professional plan?
2 replies
Seller_hOZNPw7G8FIjl
You are talking about two different things here - account type and selling plan - blame Amazon for using the same sort of terminology.
It seems you have signed up as an individual seller account and with the professional selling plan.
Downgrade your selling plan to an individual selling plan (in account info) and contact Amazon to ask for a refund of the fees .
Seller_ZVAz3d5lZuGid
I am pretty sure that Amazon do this on purpose ! - when you click on the orange 'Sign-Up' button on the first page it automatically enrolls you onto the professional selling plan, with the £30 monthly fee, and most do not read the small print under the button ! - £25 (excl. VAT) per month + selling fees.
To downgrade the professional plan you need to go to Account info - Sell on Amazon and select individual and apply changes (I have just noticed they must have recently changed all this layout as so different to what it was before !!)
To get a refund you need to open a case with Seller Support 'Help' and ask for refund of unused fees.
If you really have opened an Individual Seller ACCOUNT then hopefully you realise that is ONLY for selling of your own personal second-hand items, such as books, DVDs, CDs etc, and you cannot sell NEW goods with an Individual ACCOUNT - you need a BUSINESS Seller Account, and be registered with HMRC as self-employed if you are in UK. If you are not in UK then you cannot have an INDIVIDUAL SELLER ACCOUNT, but you can be on the individual plan.
