Hello everyone,

I find myself caught in a frustrating situation while attempting to verify my account. According to Amazon's instructions, I am required to choose the United States marketplace in order to schedule a video call for the provided link to function correctly. However, I am unable to locate the option to select the United States Marketplace. When I attempt to add the United States marketplace to my account by clicking on "add marketplace," I encounter an error message that states I must complete the current registration before expanding to a new marketplace.

I have made numerous calls and dedicated weeks to working with the support team, but as of now, no solutions have been provided. It is possible that this issue is my fault because the United States marketplace initially appeared, but it disappeared after I clicked on it once and closed the page without completing the registration form.

I have attempted to resolve the issue using multiple browsers and devices, but unfortunately, the results have remained the same.

How did this process go for you?

Amazon Instructions:

''How to schedule an appointment for the video call

1. Click the following link and sign in to your Seller Central account when prompted:

https://sellercentral.amazon.com/mario/inpvMeeting/appointment/global?mons_sel_locale=en_US

2. If you signed in on a new device, or if you have removed cookies, you will be redirected to the "Select a Merchant and Marketplace" page. On this page, select "United States" from the "Select an Account" drop-down menu. Make sure to select this option regardless of the Amazon store.

3. Click "Select Account."

4. On the "Identity Verification" page, follow the on-screen instructions to schedule a video call and select a date and time slot for your appointment from the available options.

5. Review the appointment time and the other resources to prepare for the video call.

6. Click "Next" to confirm the appointment.

We will send you a confirmation email within 24 hours after you schedule your appointment. The email will include instructions on how to join the video call.''

I will add Screenshots too