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Seller_49jbdNCfnU9mu

Low star rating

Hi
A buyer left 1 star without any feedback about the downside of the product. Is there any way to contact buyer about the issue. I don’t see anything in voice of customer as well.

Thanks in advance

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Seller_49jbdNCfnU9mu

Low star rating

Hi
A buyer left 1 star without any feedback about the downside of the product. Is there any way to contact buyer about the issue. I don’t see anything in voice of customer as well.

Thanks in advance

00
36 views
2 replies
Reply
2 replies
user profile
Seller_SITNVuZK87zGK
In reply to: Seller_49jbdNCfnU9mu’s post

I assume this is a Product rating on a product page. If they have just left 1 star feedback, its unlikely you will be able to identify them, as anyone can leave a rating/review on any product.

If you were brand registered, then there is a Customer Reviews option in Seller Central, but this only picks up reviews on products under your Brand Registry brand, and even then, some customers have opted out of communications.

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user profile
Seller_49jbdNCfnU9mu

Low star rating

Hi
A buyer left 1 star without any feedback about the downside of the product. Is there any way to contact buyer about the issue. I don’t see anything in voice of customer as well.

Thanks in advance

36 views
2 replies
00
Reply
user profile
Seller_49jbdNCfnU9mu

Low star rating

Hi
A buyer left 1 star without any feedback about the downside of the product. Is there any way to contact buyer about the issue. I don’t see anything in voice of customer as well.

Thanks in advance

00
36 views
2 replies
Reply
user profile

Low star rating

by Seller_49jbdNCfnU9mu

Hi
A buyer left 1 star without any feedback about the downside of the product. Is there any way to contact buyer about the issue. I don’t see anything in voice of customer as well.

Thanks in advance

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Seller_SITNVuZK87zGK
In reply to: Seller_49jbdNCfnU9mu’s post

I assume this is a Product rating on a product page. If they have just left 1 star feedback, its unlikely you will be able to identify them, as anyone can leave a rating/review on any product.

If you were brand registered, then there is a Customer Reviews option in Seller Central, but this only picks up reviews on products under your Brand Registry brand, and even then, some customers have opted out of communications.

00
Follow this discussion to be notified of new activity
user profile
Seller_SITNVuZK87zGK
In reply to: Seller_49jbdNCfnU9mu’s post

I assume this is a Product rating on a product page. If they have just left 1 star feedback, its unlikely you will be able to identify them, as anyone can leave a rating/review on any product.

If you were brand registered, then there is a Customer Reviews option in Seller Central, but this only picks up reviews on products under your Brand Registry brand, and even then, some customers have opted out of communications.

00
user profile
Seller_SITNVuZK87zGK
In reply to: Seller_49jbdNCfnU9mu’s post

I assume this is a Product rating on a product page. If they have just left 1 star feedback, its unlikely you will be able to identify them, as anyone can leave a rating/review on any product.

If you were brand registered, then there is a Customer Reviews option in Seller Central, but this only picks up reviews on products under your Brand Registry brand, and even then, some customers have opted out of communications.

00
Reply
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