Incentives dashboard is empty
Hi,
I am a new seller (created account 3.5 months ago, the products are listed but not active yet).
My brand have been recently enrolled into brand registry. However, there are no benefits/credits available in my New seller Incentives dashboard https://sellercentral.amazon.com/new-seller-incentives/dashboard - the page is empty (please see the screenshot below).
I'm the brand owner, registered in the US and my product was listed after March 1, 2024. Also, I have both Protection and Selling Roles for the brand and I am the only one who has the Brand representative, selling and protection roles for this brand. The team also confirmed that my products are properly linked/associated with my brand.
I've been trying to unsuccessfully resolve this issue with the Amazon support team which keeps sending me links and general info about the incentives ignoring my requests to fix the dashboard and keeps closing the case (Case ID ID 16837455101).
@Dougal_Amazon , would you be able to take a look at this please?
Thank you in advance,
Katherine.
Incentives dashboard is empty
Hi,
I am a new seller (created account 3.5 months ago, the products are listed but not active yet).
My brand have been recently enrolled into brand registry. However, there are no benefits/credits available in my New seller Incentives dashboard https://sellercentral.amazon.com/new-seller-incentives/dashboard - the page is empty (please see the screenshot below).
I'm the brand owner, registered in the US and my product was listed after March 1, 2024. Also, I have both Protection and Selling Roles for the brand and I am the only one who has the Brand representative, selling and protection roles for this brand. The team also confirmed that my products are properly linked/associated with my brand.
I've been trying to unsuccessfully resolve this issue with the Amazon support team which keeps sending me links and general info about the incentives ignoring my requests to fix the dashboard and keeps closing the case (Case ID ID 16837455101).
@Dougal_Amazon , would you be able to take a look at this please?
Thank you in advance,
Katherine.
6 replies
Seller_U5HZFiGNBnQnu
In addition to ignoring the issue with the empty dashboard, now the Brand registry team is also saying that I'm not the first brand owner: "A seller is ineligible for brand owner benefits under New Seller Incentives if they are not the first brand owner for the brand."
There is no other owner for this brand, I'm the sole owner. I checked, the trademark application, it is still pending. All supporting documents were provided just a few month ago showing that i'm the brand owner - that's how I got approved for the brand registry.
The team earlier requested to confirm that I have both Protection and Selling Roles for the brand to proceed with this request, which I did, but it got completely ignored and I was just again sent a few standard links again about the incentives.
@Dougal_AmazonI would really appreciate your help with this.
CR_Amazon
@Seller_U5HZFiGNBnQnu
Hi there, my name is CR and wanted to hop in here. In taking a look at case #16837455101 I see that the appropriate team is still looking into this. There was an update in the case as of 11 hours ago.
There is nothing further I am able to do on my end as this is with the appropriate team for review.
CR_Amazon
