AZ claim Granted for delivered order
Hello,
I have again bad experience with AZ claim team.
026-0792825-2606742 Postage bought through Amazon
Order Delivered Thu, 5 Dec 2024, 14:38 GMT,
(ODR) impacted: Yes
Appeal declined.
Customer not communicating.
Please help me at least remove the ODR impact from my account health.
@Ezra_Amazon@Julia_Amazon@Sakura_Amazon_@Sarah_Amzn@Simon_Amazon@Spencer_Amazon@Winston_Amazon
AZ claim Granted for delivered order
Hello,
I have again bad experience with AZ claim team.
026-0792825-2606742 Postage bought through Amazon
Order Delivered Thu, 5 Dec 2024, 14:38 GMT,
(ODR) impacted: Yes
Appeal declined.
Customer not communicating.
Please help me at least remove the ODR impact from my account health.
@Ezra_Amazon@Julia_Amazon@Sakura_Amazon_@Sarah_Amzn@Simon_Amazon@Spencer_Amazon@Winston_Amazon
4 replies
Ezra_Amazon
Hello @Seller_wmRbFZGxTaeFy,
Thanks for reaching out. As requested, I've contacted the partner team, and they've removed the order defect rate impact. This change should be reflected within 48 hours.
Best regards, Ezra
Seller_RguKGMHvWFmo3
Same issue here. So customer has refund and products. And I am out of pocket and have ODR.
