Dear Amazon Seller Support Team,

I am writing to request an urgent investigation regarding the recent unauthorized disposal of our FBA inventory.

Our account was deactivated on January 3, 2025 due to an authenticity complaint related to a specific product in the US Marketplace. As a result, all listings were removed, and our FBA inventory was placed on hold.

On March 9, 2025, we received a performance notification requesting proof of authenticity for additional FBA inventory, unrelated to the original complaint:

ASIN 1 – 3 units (US Marketplace)

ASIN 2 – 696 units (Canada Marketplace)

ASIN 3 – 166 units (Canada Marketplace)

We submitted all required documentation, and on March 13 and March 19, Amazon verified the inventory and lifted the hold, instructing us to create removal orders.

Our automated removal settings were configured to "Return to Address" for both US and Canada marketplaces, and our return address was already updated in Seller Central.

However, when attempting to create removal orders, we encountered a system glitch—inventory did not appear under fulfillable, unfulfillable, or stranded inventory tabs. We immediately raised this issue under Case ID 17469411111 and spoke with the Seller Support team, who confirmed the issue was system-related and under review by Amazon’s internal teams.

Despite this, on April 8, 2025, we received a response stating that our inventory was disposed of via an automated removal order on March 22, 2025. This is highly concerning, as:

Our automated settings were clearly set to return, not dispose.

We were still within the standard 30-day window before Amazon initiates automated removal.

We had an open support case documenting the issue and were actively working toward resolution.

Please guide me how can we get inventory back if it is not yet disposed off.

Thank you