My account was disabled for document verification, Amazon is having trouble identifying documentation
My account was deactivated for document verification, I believe Amazon is having difficulty identifying the documents we sent, I say this because I had to send the same documents a few times until it was approved to confirm my bank account, I sent the same original document several times times until I can get them to identify the document, now I can't reactivate my account, I've already sent my documentation a few times and it's never enough to reactivate my account, I have a blocked balance with a large stock for me the situation is very difficult if anyone can help me solve it, thank you very much.
My account was disabled for document verification, Amazon is having trouble identifying documentation
My account was deactivated for document verification, I believe Amazon is having difficulty identifying the documents we sent, I say this because I had to send the same documents a few times until it was approved to confirm my bank account, I sent the same original document several times times until I can get them to identify the document, now I can't reactivate my account, I've already sent my documentation a few times and it's never enough to reactivate my account, I have a blocked balance with a large stock for me the situation is very difficult if anyone can help me solve it, thank you very much.
50 replies
Stevie_Amazon
Good morning @Seller_fmGVHg7R8ECgi,
I greatly appreciate your patience as the moderating team and I work to reply to you here. I apologize for such a wait!
From the information you have provided here, it does appear the team was unable to verify the information on your selling account or the documentation you provided when you participated in the video verification interview.
I suggest taking a look over the requirements listed here and compare your documents with each applicable set. It is also important to ensure all documentation and the information on them matches what is present in seller central. Is there any dependency?
It is important to continue to monitor your selling account, performance notifications, e-mails, and case logs for future requests. Without any new documentation being asked for at this time, we are unable to guarantee the reactivation of your account.
Kind regards,
Stevie.
Seller_5dcSRQbIAS5eQ
[Moderator Edit: removed off-topic commentary]
Seller_fmGVHg7R8ECgi
14 de agosto de 2024
Action required: Information needed for your Amazon Seller Wallet account
Hello,
We are contacting you because we need some additional information about your Seller Wallet account.
Why is this happening?
We require this additional information in accordance with the Seller Wallet Customer Agreement:
https://sellercentral.amazon.com/help/hub/reference/G48JF654VVTLX9K7
How do I send the required information?
Reply directly to this email with the following information:
-- Confirm your current residential address.
What happens if I do not send the requested information?
Within 57 days if you do not provide the requested information, we will not be able to proceed with your account verification. You will no longer be able to transfer funds to your Seller Wallet account. However, you will be able to continue transferring the remaining funds from your Seller Wallet account.
We’re here to help
If you have questions about this policy or the information requested above, contact us at:
https://sellercentral.amazon.com/help/hub/
You can view your selling on Amazon account performance at: https://sellercentral.amazon.com/performance/dashboard or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Amazon
Seller_LImVvUWeyiCfQ
Reply directly to this email with the following information:
-- Confirm your current residential address.
And did you do that?
Seller_fmGVHg7R8ECgi
yes , Can anyone recommend someone to help me resolve my account issue, I don't know what else to do. I will give you access and all the information you ask for, I'm tired of trying to resolve this.
Micah_Amazon
Hey @Seller_fmGVHg7R8ECgi,
Thanks again for your continued patience.
Cheers,
Micah
Seller_fmGVHg7R8ECgi
I STILL HAVE MY ACCOUNT DEACTIVATED! I am waiting for a response, Amazon refunded me the money. Can I open an LLC and replace the information here in this account with my LLC data or can I open a new account with my LLC data? I want to go back to work. Please help me.
