Where is the protection for sellers from fraud and scams?
Amazon always happily tell us how they are "protecting our ODR" from being hit by a not received claim, as "they have enough evidence to show the order was delivered to the customer", while merrily refunding buyers left right and centre for expensive items that were photographed in open doors or signed for.
Last week I had one where the customer claimed to have received a damaged box with no contents, so I sent them the delivery photo of the pristine box in their open doorway and they claimed that "the bottom of the box was damaged and open" and the photo only showed the top.
Investigation via Royal Mail and discussion with their postie got me an email back saying the postie remembers the delivery and that it was in perfect condition, and that the postie had seen the customer several times since and the customer had not mentioned anything to them.
Despite everything, Amazon still refunded the customer "but protected our ODR". Great.
Who holds amazon accountable when they are happily enabling fraudsters and thieves? This is largely a rhetorical question, but if anyone has any smart ideas, please feel free to throw them my way, as I am heartily sick of this.
Where is the protection for sellers from fraud and scams?
Amazon always happily tell us how they are "protecting our ODR" from being hit by a not received claim, as "they have enough evidence to show the order was delivered to the customer", while merrily refunding buyers left right and centre for expensive items that were photographed in open doors or signed for.
Last week I had one where the customer claimed to have received a damaged box with no contents, so I sent them the delivery photo of the pristine box in their open doorway and they claimed that "the bottom of the box was damaged and open" and the photo only showed the top.
Investigation via Royal Mail and discussion with their postie got me an email back saying the postie remembers the delivery and that it was in perfect condition, and that the postie had seen the customer several times since and the customer had not mentioned anything to them.
Despite everything, Amazon still refunded the customer "but protected our ODR". Great.
Who holds amazon accountable when they are happily enabling fraudsters and thieves? This is largely a rhetorical question, but if anyone has any smart ideas, please feel free to throw them my way, as I am heartily sick of this.
29 replies
Seller_eBdcCdLghm5NV
After posting this, I've just received this:
09-May-2024 15:34
Fk sake I have received an empty box. This is horrible. Why would you do this? This is unavoidable and horrible. I don’t deserve this.
09-May-2024 15:45
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: [redacted]
Order number: [redacted]
Return requested: No
Reason for contact: Customer is receiving an empty parcel please get back to the customer and help the customer with refund for the item.
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
I bet they will never reply to me and just file A-Z when they can, as they always do. We do not stand a chance against these people.
Seller_q7hnyz6buFEFd
The sad reality is...on this marketplace there is little protection for sellers
Seller_jG3UXOpPuTUgN
There is none, they enable fraud, 2 today, 1 for 'undelivered' game and other for my different refund amount. I sold a printer, it was faulty which she raised a return for. Fine, accepted the return, she didn't want to pay for returning it so i supplied a label. Printer returned, but new inks missing. deducted cost to replace the inks as printer is a simple fix. Shes raised a claim. reasoin given is 'item rec'd is different to what i ordered'. utter rubbish!
Seller_EkGoiphKgUnUI
Do what I'm sure many others are doing, find the time to learn how to take Amazon to the small claims courts...
Seller_hwBMKoOiEcqqV
No protection for sellers at all. Customers can just open an A-to-Z Claim for items "They say haven't arrived" When checking the tracking it has been delivered. Amazon just issue them with a refund and have the cheek to as, 'The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.' And make me fund the refund, yeah thanks Amazon
Seller_Wp51IQZBKpF1i
Amazon seriously needs to look at what it's doing with refunding customers willy nilly like this at the seller's expense. They need to abide by the own guidelines and when it's so patently clear the item has been delivered in perfect and complete condition, then STOP refunding customers who do this. Otherwise they're opening the floodgates for more such claims. There are other sites emerging to compete with Amazon. Amazon need to realise they are not indispensible to sellers. They need to start treating sellers with far more respect. Hope the moderators read this!
Seller_jG3UXOpPuTUgN
They have granted the a-z in the customers favour, no surprise, so i think i'm going to take it to small claims court. evri confirmed they put it through the letterbox and 1 of them is lying. its not the money tbh, its the principle.
thoughts? i don't care if it goes against amazons t&c's as they are not the law of this land.
Seller_W6JSpivonYNIh
I think the only solution to create sellers group. And then fight Amazon as a group. This way they would start listen maybe.
Seller_n14TaUw4i3BdW
Here is my story.... https://sellercentral.amazon.co.uk/seller-forums/discussions/t/f75bc96c-f7c8-4c4c-adec-29f378c32ae8?postId=f75bc96c-f7c8-4c4c-adec-29f378c32ae8
Absolutely horrible Seller experience and useless protection...
Seller_nRhZxElkqUPAM
We had 3 A-z's opened today by Amazon staff/robot for a single customer. Neither Amazon nor the Customer have made previous contact. When are Amazon going to get a grip on these rogue staff/processes that continuously circumvent the stated rules.
