Your Amazon.com selling privileges have been removed
Two months ago I received 2 notifications informing me that my account had been deactivated and on the other hand the deletion of a product.
About the deactivation of my account, part of the message is:
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled.
You must first reactivate the account associated with cairns by submitting an appeal.
I have appealed on several occasions trying to guess which cairns account it is without success.
Regarding the activation of my ASIN, they require me to improve the product detail.
But without the account being activated I will not be able to perform the other action of the product detail.
What actions should I take to activate my account if I do not know what that cairns account refers to?
Your Amazon.com selling privileges have been removed
Two months ago I received 2 notifications informing me that my account had been deactivated and on the other hand the deletion of a product.
About the deactivation of my account, part of the message is:
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled.
You must first reactivate the account associated with cairns by submitting an appeal.
I have appealed on several occasions trying to guess which cairns account it is without success.
Regarding the activation of my ASIN, they require me to improve the product detail.
But without the account being activated I will not be able to perform the other action of the product detail.
What actions should I take to activate my account if I do not know what that cairns account refers to?
2 replies
Seller_nRFmxiQg4EGrw
Post the ENTIRE notice (redact personal info) so that someone can help. Your edited version does not have enough information for anyone to know what the issue is.
Emet_Amazon
Hello @Seller_MMBNy3mlvtZh4,
Thank you for posting your concerns with your account.
As mentioned the situation at hand has been complicated due to the deactivation of the account creating an inability to update and fix your listing. So I can best assist I will break down the steps you will need to take along with requesting some additional information.
You must first reactivate the account associated with cairns by submitting an appeal.
I have appealed on several occasions trying to guess which cairns account it is without success.
The mentioned concern implies you have experienced a multiple account policy violation. The original deactivation notice you receive in these situations will typically identify the store name you are associated with. Can you provide some clarification surrounding who you were found associated with? Can you also advise what information or documents have been provided thus far?
If you have encountered a situation where you're associated with your own store name, I recommend reviewing your account information page in seller central. If you show multiple regions registered, you will need to use our global selling policy page to sign into each region shown and ensure all stores are in an active status. Once complete this store will be eligible for reactivation.
If you need support with the deactivation of other stores, you can post their deactivation notices here for more support on the situation.
Should you not recognize the name shown or the other store does not belong to you, we will require that you fully research all aspects of the business and information used to manage, maintain and register the account to verify who may be found in association with your store. Have you hired anyone at any point to help manage the store? Supporting documentation will be requested such as contracts and termination agreements to validate why an association occurred but also proof that you're not associated to them any longer. The resolution of the associated store or proof of separation are required per our multiple accounts policy.
Once the multiple accounts policy violation has been addressed, you will be eligible to update listings and correct the remaining issues you're experiencing.
So I can help offer support with this situation, I would suggest following what @Seller_nRFmxiQg4EGrw mentioned and provide the notification. Can you advise on the specific situation and ASIN? I would also ask, if you have created any cases to post your relevant case ID's so I am able to look further into the situation and provide guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
