Hello,

I have an item sent from Hong Kong, the local UK delivery was Parcelforce. The item tracking showed it was well delivered within timeframe, but delivered to a neighbour with photo proof and name of recipient, and address of neighbour. There was a A-Z claim.

Customer asked me I explained to him that it was delivered to neighbor, and days later, I received amazon email that customer was refunded.

Is this how the way Amazon works in refund? Is there anything i can do as i feel it is not a fair situation?

Thanks very much for your opinions.