Improve customer satisfaction with new Voice of the Customer features
We’ve launched two new features on the Voice of the Customer dashboard: Recommended actions and key phrases.
The Voice of the Customer dashboard highlights products that require more attention by grouping them in “Poor” and “Very Poor” health ratings. The new features offer specific suggestions on how to improve your listings and how to receive additional customer feedback.
Recommended actions have expanded from the existing options including editing listings and removing inventory, to now include:
- Seller education content to help you understand and address product condition, expired and general product quality issues.
- Information on Amazon’s preparation guidelines to recommend product preparation to lower mishandling of products.
- Size chart tool to update the size chart information and reduce customer issues pertaining to fit.
- Product life cycle support which allows customers to learn more about your products through videos and live support to help reduce returns.
Key phrases expands customer feedback from just reviews to include feedback from customer service sessions, Buyer-Seller Messaging Service, seller feedback and A-to-z claims.
To view the enhanced features, go to Voice of the Customer dashboard.
Improve customer satisfaction with new Voice of the Customer features
We’ve launched two new features on the Voice of the Customer dashboard: Recommended actions and key phrases.
The Voice of the Customer dashboard highlights products that require more attention by grouping them in “Poor” and “Very Poor” health ratings. The new features offer specific suggestions on how to improve your listings and how to receive additional customer feedback.
Recommended actions have expanded from the existing options including editing listings and removing inventory, to now include:
- Seller education content to help you understand and address product condition, expired and general product quality issues.
- Information on Amazon’s preparation guidelines to recommend product preparation to lower mishandling of products.
- Size chart tool to update the size chart information and reduce customer issues pertaining to fit.
- Product life cycle support which allows customers to learn more about your products through videos and live support to help reduce returns.
Key phrases expands customer feedback from just reviews to include feedback from customer service sessions, Buyer-Seller Messaging Service, seller feedback and A-to-z claims.
To view the enhanced features, go to Voice of the Customer dashboard.
1 reply
Seller_dotifYADa0BWY
This is a useless feature. So many factors contribute to this metric that have nothing to do with the product: courier damage, return manipulation by the customer, poor packaging by Amazon when they ship the item, lies about the product on A2Z claims amongst other things. The ratings are definitely skewed away from the true product quality it is designed to reflect.
